System Analyst

What will you do?

As the System Analyst you will be responsible for the support to our stakeholder applications which will include the Administration of Pension funds and IT Infrastructure. You will require a deep understanding of how the systems work and perform troubleshooting on the systems, respond to assistance requests and handle technical issues. This position can be in either Bellville, Cape Town or in Centurion, Pretoria.
 

Key Responsibilities

• Provide support and guidance on software applications and systems
• Monitoring of daily processes and execution of daily applications and infrastructure health checks (after hours monitoring may be required)
• Work with project teams to investigate complex issues
• Identify and implement solutions and incident management
• Work in partnership with other departments ensuring correct exchange of knowledge (applications and infrastructure)
• Testing of new applications, upgrades or changes 
• Analysis of incidents raised by the stakeholders (users) and identified root case 
• Liaise with vendors to ensure problem resolution on various applications
• IT Helpdesk support to all relevant parties
• Logic access and server reviews
• Assist in providing evidence in IT and Fund audits
   

Qualification and Experience

• Matric
• IT qualification would be advantageous
• 3 – 5 years Employee Benefit experience required
• Must have working experience with Sanlam employee benefits applications and systems such as MIP, MIPPFG, JUMP and STeP
• Experience in Benefit Payments, Contributions, Specialized Functions, Fund Accounting would be highly advantageous
• Application support experience would be advantageous
   

Knowledge and Skills

• Incident management
• Diagnostic & problem-solving skills
• Time management
• Good written and verbal communication skills
• Ability to deal with different stakeholders at all operational levels
• Hands on issue resolution where and when required
• Reduction in internal and external audit findings over time
• Continuous improvement of processes and controls
• Involvement in business projects when required
• Ability to perform well under pressure
• Must be team player
• Deadline driven
• Flexibility and Adaptability when performing tasks
• Be able to prioritize tasks
• Strong attention to detail and proactive detail
   

Core Competencies

Cultivates Innovation by creating new and better ways for the organisation to be successful
Client Focus - Building strong customer relationships and delivering customer-centric solutions
Drives Results - Consistently achieving results, even under tough circumstances
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Resilience - Rebounding from setbacks and adversity when facing difficult situations
 

Behavioural Competencies

Organisational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics.
Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s goals.
 

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation