Business Support Specialist JG9

Purpose of the Role

The Business Solutions Specialist will be responsible for analysing business needs and translating them into practical solutions that enhance operational efficiency, business processes, systems and client outcomes. The role partners with key stakeholders to identify opportunities for improvement, define business and solution requirements, and facilitate the successful design, implementation and continuous enhancement of solutions. It provides specialist support across the solution lifecycle, including process optimisation, project delivery, documentation, governance and project financial oversight, ensuring solutions are aligned to Glacier International’s strategic objectives and evolving business requirements. 

Provide specialised operational and administrative support by managing complex workflows, coordinating cross team activities, and overseeing the delivery of high quality business support services. Drive improvements in administrative processes, ensure effective communication and service delivery, and support leaders in achieving efficient day to day operations.

Overview of Role Responsibilities (Level 1-13)

Budgeting- Level 7 - Optimisation
Develop and/or deliver budget plans with guidance from senior colleagues.

Policies and Procedures Development- Level 7 - Optimisation
Draft policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.

Continuous Improvement- Level 7 - Optimisation
Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Administration- Level 7 - Optimisation
Develop a range of administrative processes and provide administrative support and data processing to allow for the efficient running of the business.

Document Management- Level 7 - Optimisation
Ensure the management of several document streams by working with a company-wide document management system.

Required Skills

Office Systems Management - Advanced
Works at an advanced level to select and deploy the appropriate office system and to use it to optimum effect. Typically works independently and provides guidance.

Financial analysis - Advanced
Works at an advanced level to examine, interpret, and evaluate financial data to provide insights into an organization's fiscal health and support informed decision-making. Typically works independently and provides guidance.

Costing and Budgeting - Advanced
Works at an advanced level to systematically estimate, allocate, and control costs in order to manage financial resources effectively. Typically works independently and provides guidance.

Policy and procedures - Advanced
Works at an advanced level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works independently and provides guidance.

Policy and Regulation - Advanced
Works at an advanced level to interpret and apply knowledge of laws, regulations and policies in area of expertise. Typically works independently and provides guidance.

Review and Reporting - Advanced
Works at an advanced level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works independently and provides guidance.

General Experience

Relevant tertiary qualification in Finance, Information Systems or equivalent 
3 to 5 years working experience in Financial Services preferably with international investment exposure
Proficient in Microsoft Office Suite and IMS administration system
Broad understanding of all systems, procedures and processes in Glacier International

Managerial Experience

Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

Education

Required Behavioural Competencies