Customer Due Diligence Remediation (6 Months FTC)

About Sanlam Corporate

Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. 

We believe in creating and cultivating a positive, diverse, energised working environment that gives every individual the opportunity to achieve success and deliver meaningful value

The overall purpose of the role

The role provides dedicated support to accelerate Customer Due Diligence (CDD) screening and remediation for existing business. The successful candidates will assist with customer information follow-ups, screening updates, data validation, reprocessing and tracking of outstanding CDD requirements. The role is time-bound and focused on improving throughput, reducing the Customer Due Diligence backlog and supporting regulatory compliance delivery by end-2026.

Key responsabilites

• Conduct Customer Due Diligence screening and remediation activities in line with agreed processes and compliance requirements.
• Follow up on outstanding customer information and update progress accurately.
• Validate customer and business information received for completeness and quality.
• Reprocess cases where updated Customer Due Diligence requirements apply.
• Capture and maintain Customer Due Diligence information, screening outcomes and required supporting records.
• Update trackers, control registers and status reports for outstanding and completed cases.
• Escalate exceptions, missing information and process issues to the relevant team members.
• Support Risk and Compliance deliverables by meeting agreed turnaround times and quality standards.

Qualification

• Matric / Grade 12 or equivalent qualification.
• Learner, internship or entry-level administration experience will be considered.
• Exposure to financial services, customer administration, risk, compliance or employee benefits will be advantageous.
• Ability to work in a fixed-term, high-volume remediation environment.

Knowledge and Skills

• Organisational design, change and transformation expertise.
• Extensive knowledge of Talent Management, performance and leadership development practices.
• Strong analytical capability, including survey insights, people analytics and reporting.
• Advanced capability of HR systems and HC processes, information management and project tools.
• High organisational savvy, collaboration, conflict management and stakeholder engagement capability.

Personal qualities

• Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Manages Complexity - Demonstrated ability and proven record to make complex decisions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Closing date the 13 August

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.