IT Change Manager

Date: 3 Jul 2026

Location:

ZA

Company: Sanlam Group

About Sanlam Corporate

Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees.

We believe in creating and cultivating a positive, diverse, energised working environment that gives every individual the opportunity to achieve success and deliver meaningful value

Purpose of the role

To own, govern, and continuously improve the Change Enablement capability ensuring all changes are risk-assessed, authorised, scheduled, implemented, and reviewed in a controlled, auditable, and business-aligned manner. This role ensures service stability, reduced incident risk, and predictable delivery outcomes across SC IT.

Role Summary

The Change Manager:

Operates and enforces the Change Enablement process
Chairs CAB/eCAB governance forums
Ensures audit readiness, compliance, and data quality
Drives change maturity, automation, and predictive planning
Acts as the control gate between delivery speed and operational stability

Aligned to SC IT governance model, the Change Manager:

Owns process execution
Enables decision-making (CAB)
Provides risk visibility to leadership

Key Responsibilites

Process Ownership & Governance

Own and enforce the Change Enablement process

Ensure all RFCs meet minimum data quality standards

Maintain the Forward Schedule of Change FSC

Ensure changes are correctly categorised as Standard Normal or Emergency

Ensure changes are appropriately risk assessed

Ensure changes are approved by the correct authority

CAB & Decision Governance

Chair CAB and eCAB forums

Prepare CAB agendas

Prepare pre-read packs

Prepare risk summaries

Drive quality challenge on risk ratings

Drive quality challenge on impact assessments

Drive quality challenge on rollback readiness

Risk Compliance & Audit

Ensure full traceability of change records

Ensure evidence is attached including testing approvals and validation

Enforce Segregation of Duties SoD requirements

Enforce control adherence for emergency changes

Track unauthorised changes

Track audit findings and remediation actions

Ensure documentation completeness and audit readiness for all changes

Change Execution Oversight

Ensure no scheduling conflicts across services and releases

Ensure adequate business validation before and after change implementation

Coordinate with Release Management teams

Coordinate with Service Owners

Coordinate with Platform Owners

Provide oversight to ensure successful and low-risk change implementation

Reporting & Insights

Produce weekly CAB dashboards

Produce monthly governance reports

Track change success rates

Track emergency change volumes

Track failed and rolled-back changes

Track risk trends

Track repeat failures and linkage to Problem Management

Provide governance insights and recommendations for continuous improvement

Non-Negotiable Expectations

Reject poor-quality RFCs

Challenge engineers and platform owners on risk

Do not allow rubber-stamping CAB behaviour

Ensure audit evidence is complete with no gaps

Drive behavioural change and accountability across teams

Provide after-hours and weekend support to coordinate SGT and SC IT changes

Act as the primary point of contact for SGT and SC IT change activities outside normal business hours

Ideal Candidate Profile

Experience

ITIL v4 (Change Enablement)
5+ years in IT operations governance
Experience running CAB is non-negotiable

Skills

Strong risk judgement
Assertive stakeholder management
Data-driven decision making
Audit/compliance understanding

Behaviour

Confident to challenge senior engineers
Structured, disciplined, governance-minded
Not admin-focused - control-focused

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Job Posting closes 10th July 2026.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.