What will you do?

This junior management role is responsible for leading a defined customer experience and client servicing function by:

• Overseeing people, processes, and performance
• Driving effective service recovery and resolution of customer issues
• Ensuring adherence to all relevant regulatory and compliance requirements
• Delivering consistent post-sale service excellence and customer retention outcomes
• Supporting the Ombudsman function by managing complaint resolution processes
• Maintaining a strong focus on customer retention and premium collections

What will make you successful in this role?

Qualification & experience 

• Grade 12
• 3-4 years’ experience in a customer service environment in the financial services industry
• 1-2 years managerial experience
• Experience in financial distribution services/sales/call centre environment

Knowledge and skills 

• MS Office
• Financial Services Industry Knowledge
• Reporting
• Strong communication skills, both written and verbal

Business/Management:

• General Financial Services industry knowledge
• Long-term insurance knowledge
• MWL business and operating model
• MWL product knowledge
• Relevant regulatory legislation and compliance knowledge
• Call centre and customer service processes
• Policy contracts governances, clauses, cover
• Claims and assessor principles, processes and governances
• MIS and reporting
• Quality and risk monitoring processes
• Cost management
• People management
• Systems and process maintenance

Personal qualities 

• Instills trust
• Manages complexity
• Cultivate Innovation
• Build effective teams
• Drives Results
• Customer focus
• Planning and organising
• Problem-solving and analytical thinking
• Good communication skills

Qualification and Experience

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

Turnaround time

Due date for applications:  

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 30th June 2026. 

Note though that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated. 

Turnaround times

The time taken to complete this process depend on how far you progress and the availability of managers. 

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.