Dialler Manager

Date: 11 Feb 2026

Location:

Johannesburg, Gauteng, ZA

Company: Sanlam Group

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

What will you do?

This is a junior management position that reports directly to Head: Sales. The primary responsibility of this role is to monitor and manage the dialler function/capability in the call centre to ensure the dialler runs/campaigns operate at an optimal rate to maximise contact.

Key responsibilities include:

⦁ Set up, preparation and training of new agents to dial
⦁ Monitor and manage dialler functioning and correct problems/errors
⦁ Create new campaign on platform and load leads
⦁ Manage CLI and TruCaller apps
⦁ Generate and submit reports
⦁ Stakeholder management
⦁ Ad hoc people management

What will make you successful in this role?

Qualification & experience:

⦁ Grade 12
⦁ Previous sales management experience in a direct call centre.
⦁ Experience working with dialler systems and technology

Knowledge and skills:

IT:
⦁ MS: Office (Excel, Word, PP, Outlook)
⦁ Ntinga/ Vici dialer (or other similar systems)
⦁ MWS
⦁ Share drive

Business:

⦁ Financial services industry knowledge (basic)
⦁ Product knowledge (MWL)~ basic
⦁ MWL business and operating model
⦁ Relevant compliance regulations (i.e.: FICA, POPIA etc)
⦁ MWL systems and processes
⦁ Direct sales rules, governances and technical requirements
⦁ Coaching/training processes
⦁ People management
⦁ MIS and reporting

Personal attributes:

⦁ Gaming mindset
⦁ Problem solver
⦁ Action and results orientated
⦁ Quality orientation
⦁ Analytical and detail minded
⦁ Relationship builder
⦁ Good communicator
⦁ Planner and organiser

Qualification and Experience

Degree or Diploma with 4 to 6 years related experience.

Knowledge and Skills

Systems process analysis

Business requirements

Business process mapping

IT governance, compliance and quality improvements

Technologies

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Business insight - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

Due date for applications:

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 17th February 2026.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.