IT Support Engineer

Date: 27 Aug 2026

Location:

Johannesburg, Gauteng, ZA

Company: Sanlam Group

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?

Job purpose

The primary purpose of the IT Support Engineer is to ensure that all IT activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and Glacier Policies and Policy Standards Understanding and managing risks and risk events (incidents) relevant to the role.

Key Outcome

Devops & Support

• Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications
• Provide efficient and effective 1st line support on GPA applications
• Schedule and oversee planned application changes. Present planned changes to the Change Advisory Board (CAB) ensuring all governance and controls are adhered to
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application Changes
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Help diagnose problems and resolve incidents / issues related to applications
• Ensure 100% compliance to the documented Logical Access Management (LAM)
• Perform provisioning of system access as per Group Policies and Procedures adhering to agreed service levels
• Validate the known error database for application-related entries

Qualifications and experience

• Degree/Diploma- in Computer Science or related qualification
• 3 – 5 Years IT related experience in Financial Services
• Knowledge of scripting languages like SQL
• Understanding of Cloud platforms e.g., Azure, AWS & Google Cloud Platform

Competencies

• Client focus
• Cultivates innovation
• Collaborates
• Being resilient and adaptable
• Drive results
• Strong analytical and problem-solving skills.
• Understanding of the business context

Attributes

• Positive, enthusiastic attitude
• Teamwork
• Ability to thrive under pressure.
• Honesty, integrity, and respect
• Ability to adapt to change.
• Ability to build and manage working relationships

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Please submit your application via MyWorkSpace by 3 September 2026

Should you not hear from us within 30 days after closing date, please assume that your application has been unsuccessful.

Glacier is committed to excellence and striving towards Employment Equity.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.