Intern Operations LISP (12 Months)

Date:  20 Dec 2024
Location: 

Johannesburg, Gauteng, ZA

Company:  Sanlam Group

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs.  We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth.  Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?


The primary purpose of this role is to provide exceptional service across different product types all on LISP platform. In this role you will be responsible to service internal and external clients, and manage client service by maximising business efficiency and minimising business risk.

 

Key Outcomes
The following outcomes will be expected to be achieved by the Intern:

  • Owning tasks on CRM system, and updating statuses and notes timeously, in order to keep client intermediaries apprised of case progress, so there is no need for them to phone or e mail team
  • Perusing reports of tasks owned, and staying in control of work on hand, to ensure turnaround times are met
  • Loading disinvestments within designated turnaround.
  • Loading new business within designated turnaround
  • Adhering to check list for all assigned responsibilities
  •  Applying for tax directives, and resolving any queries, before loading payments
  • Confirming payments and issuing confirmation letters to clients
  • Filing all documentation upon completion of claim; including scanning to the CRM system
  • Adhering to procedures, relevant legislation, and checklists and controls
  • Adhere to training requirement including keeping up with changes in legislation
  • Provide support to team members when required


Qualifications and requirements

  • Degree or Diploma in Accounting, Finance, Investment or Equivalent 
  • Must reside in Gauteng
  • Must have no prior work experience or have 6 months or less internship/work experience
  • Must be 28 years old or younger

 

Competencies

  • Following instructions and procedures
  • Client focus
  • Cultivates innovation
  • Collaborates
  • Being resilient
  • Drive results
  • Innovative Thinking
  • Performance driven
  • Communication Skills 
  • MS Office
  • Interpersonal Skills
  • Time Management

 

Attributes

  • Positive, enthusiastic attitude 
  • Teamwork
  • Ability to work under pressure
  • Honesty, integrity and respect
  • Self-starter and self confidence 

What will make you successful in this role?

Qualification and Experience

Grade 12 or Diploma with 3 to 4 years related experience.

Knowledge and Skills

General Administrative Practices
Risk, debt, MI and budgeting
Logistical and events/meeting co-ordination
Client relationship management

Personal Attributes

Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.