Medical Underwriter : MiWayLife Parktown, Gauteng

Date: 24 Feb 2026

Location:

Johannesburg, Gauteng, ZA

Company: Sanlam Group

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

What will you do?

This is a specialist position that reports directly to Operations Manager: Underwriting. The role is accountable for the assessment and execution of a compliant and effective medical underwriting function in telephonic support of mainly sales from a medical underwriting perspective, but it includes support to claims and service functions.

Key responsibilities include:

Assess and execute medical underwriting to support:
⦁ Telephonic support for sales (main function)
⦁ Review of referred underwriting quotes;
⦁ Facilitating communication of medical declines to clients;
⦁ Quality Assurance
⦁ Client policy amendments with underwriting changes/impact (Servicing)
⦁ Claims process

What will make you successful in this role?

Qualification & experience

⦁ Grade 12 and preferably nursing or business or commerce degree/diploma
⦁ Experience in financial distribution sales and servicing, specifically in a call centre environment
⦁ Experience in processing of new business in a life insurance
⦁ 2-3 years medical underwriting experience
⦁ Nursing or medical background experience

Knowledge and skills

IT:

⦁ MS: Office (Excel, Word, PP, Outlook)
⦁ MIS

Business:

⦁ Financial services industry knowledge
⦁ Financial services product knowledge
⦁ Relevant regulatory legislation and compliance knowledge
⦁ Policy contracts governances, clauses, cover
⦁ Underwriting processes and guiding principles (advanced)
⦁ Medical/health assessment indicators and metrics
⦁ Call Centre and sales processes
⦁ Quality and Risk monitoring processes

Personal attributes

⦁ Cultivates Innovation
⦁ Client Focus
⦁ Drives Results
⦁ Collaborates
⦁ Flexibility and Adaptability
⦁ Decision quality
⦁ Communicates effectively
⦁ Financial Acumen
⦁ Plans and align

Qualification and Experience

Diploma with 4 to 5 years related experience. Underwriting limit R500 000.

Knowledge and Skills

Profitable Underwriting

Client service (complaints/queries/ investigations/advice)

Quality management

Reporting and adhoc meetings

Personal Attributes

Decision quality - Contributing independently

Persuades - Contributing independently

Action orientated - Contributing independently

Business insight - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

Due date for applications
If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 2nd March 2026.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times
The time taken to complete this process depends on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.