Outbound Sales Consultant: MiWay Life (Parktown, Johannesburg)

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Date: 06-Apr-2021

Location: Johannesburg, Gauteng, South Africa

Company: Sanlam Group


Who are we?


MWL, is dedicated to supporting, growing and empowering clients with affordable, easy, and suitable
insurance solutions, primarily through telephonic intermediary channels. We have approximately 160 agents,
all dedicated to meeting the financial needs of our clients.

Miwaylife’s vision: is to establish a world-class direct financial service business that seeks to:

▪ offer its customers excellent service, superior value products, and fair treatment always;
▪ be the employer of choice; and
▪ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s company culture embodies “Life Insurance reimagined” with a value-based focus on
Professionalism, Freedom, Attitude, Energy and Accountability. We are a family of vibrant and energetic freethinkers,
constantly looking to innovate and turn the industry on its head.


What will you do?


• Sell life insurance telephonically
• Achieve sales targets
• Adhere to Quality and Compliance processes to minimize business risk
• Maintain optimal operational efficiencies based on productivity measures
• Adapt and change to fit in with changing business operational requirements
• Sales objection handling
• Build and maintain good client relationships
• Keep abreast of developments and trends in the Industry – self learning
• Ensure commitment to the FAIS Fit & Proper qualification requirements


What will make you successful in this role?


Qualification & experience

• Grade 12 qualification
• At least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales)
• Financial services experience (advantageous)
• RE Exam Advantageous
• 30 FAIS Credits – Advantageous


Knowledge and skills

• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime in order to achieve targets.
• Being fully computer literate.


Personal qualities

• Interpersonal
• Planning and organizing
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement orientated
• Continuous learning
• Tenacity
• Objection handling skills
• Team orientated
• Ability to receive and implement feedback


Core Competencies

Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time


The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 


The closing date for all applications is Friday, 30 April 2021.


Kindly please attach a copy of your updated CV, matric certificate and certified copy of your ID.


Our commitment to transformation



MiWay Life is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.