Senior Administrator DDT _ GPAF

What will you do?

The primary purpose of the DDT (Death, Divorce & Transfers) Senior Administrator is to process Claims on the LISP Platform, including Death Claims, Section 14s, Section 50 and Divorce.

Key Outcomes

The following outcomes will be expected to be achieved by the Senior Administrator DDT:

Processes and service reporting

• All tasks allocated are processed within standard SLA as per the relevant procedures. 
• Closing of tasks within TAT, with all relevant documents attached, attaching all documents to the relevant folders.
• Maintain control of work on hand daily to ensure all transactions are actioned within turnaround time.
• Loading and Authoring Claims (incl switches, annexures, Forms etc) per the relevant procedures. 
• Accurate use of CRM, status & notes
• Manage death claim notifications.
• Liaise with beneficiaries on death claim documentation and related matters.
• Preparing recommendation resolutions on allocations and distributions.
• Preparing death claim reports for trustee meetings.
• Adherence to all internal protocols on administration.
• Recording Errors to identify training Needs and to prevent future errors
• Updating section 14, section 50 controls and death claim subcommittee report. 
• Trace deceased members’ beneficiaries on project death claims.
• Ensure that all emails coming to the mailboxes are attended to. 
• Responsible for preparing trustee reports and for stakeholders 
• Act to ensure that both proactive & reactive communication is accurate, comprehensible, recipient friendly, on time, thorough and adheres to client service standards 

Queries and complains 

• Ensure that queries are acknowledged and responded to accurately and within agreed time 
• Upskill the team to be able to handle queries 
• Manage complex queries, and resolve escalated queries 
• Responsible for team related Audit queries 

Qualifications and experience 

• Grade 12 
• Having achieved or studying towards a relevant Degree/ Tertiary Qualification and/or Post Graduate qualification advantageous 
• 5 years administration experience
• Knowledge of Section 37C of the Pension Fund Act investigation 
• Compass/CRM an advantage 

Competencies 

• Client focus 
• Cultivates innovation 
• Collaborates 
• Being resilient 
• Drive results 
• Rule orientation 
• Ability to delegate 
• Ability to manage expectations 
• Responsible & accountable 
• Resourceful problem solver 
• Effective Communicator 

Attributes 

• Positive, enthusiastic attitude 
• Teamwork 
• Ability to thrive under pressure 
• Honesty, integrity and respect 
• Ability to adapt to change 
   

What will make you successful in this role?

Qualification and Experience

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation