IT Operations Specialist: SLS SC SFP (Lynnwood) (JG 09)

What will you do?

The IT Operations Specialist ensures the smooth, secure, and efficient operation of all technology systems, platforms, and integrations that support SFP’s adviser ecosystem and internal teams. The role serves as the key link between Business Analysts, Technology Consultants, Admin Teams, and Group IT — ensuring system uptime, data integrity, and optimal performance across the SFP technology stack.

What will make you successful in this role?

Systems Operations & Maintenance
•    Monitor, maintain, and optimize SFP systems (e.g. SFP Online, Advisor Onboarding, Workflow Platforms, CRM integrations).
•    Manage incidents, escalations, and service requests within agreed SLAs.
•    Oversee scheduled maintenance, updates, and patch management in collaboration with Sanlam Group IT.
Infrastructure & Platform Support
•    Ensure uptime and reliability of infrastructure supporting advisor and admin systems.
•    Support deployment of test and production environments, including system integrations.
•    Work closely with infrastructure and cloud teams to optimize server usage, storage, and backups.
User & Access Management
•    Manage system access, user roles, and permissions across platforms.
•    Ensure compliance with Information Security, Sanlam Governance, and POPIA requirements.
Incident & Change Management
•    Log, track, and resolve incidents via ServiceNow (or equivalent ITSM tool).
•    Facilitate and implement system changes following Change Management processes.
•    Document root causes, implement preventive measures, and maintain configuration documentation.
Collaboration & Coordination
•    Partner with Business Analysts to translate incidents and enhancements into actionable technical tasks.
•    Work with Technology Consultants to support advisor tools and integrations.
•    Collaborate with Digital Admin and Group IT on system onboarding, escalations, and vendor management.
Monitoring & Reporting
•    Maintain dashboards for system uptime, response times, and incident resolution.
•    Produce operational performance reports (weekly/monthly) for SFP leadership.
•    Recommend and track operational and technical improvements.
Automation & Process Efficiency
•    Identify and automate repetitive support or administrative tasks.
•    Develop scripts, alerts, or dashboards to reduce manual interventions.
•    Collaborate with the Business Analyst to recommend automation initiatives.
Budgeting
•    AWS Budgeting and cost estimation, FinOps

Qualification and Experience:
•    Matric 
•    Must have completed and be in possession of a 3-year National Diploma or Degree in IT
•    3–5 years of experience in IT Operations, Systems Administration, or Infrastructure Support.
•    Windows and operating systems
•    MS Office, MS Dynamics, MS Power Apps, MS Power BI etc
•    Moodle
•    Programming (SQL, HTML, CSS, PHP, javascript)
•    Web development/design
•    SharePoint
•    Web development/design skills
•    Strong understanding of financial services systems and digital platforms
•    Familiarity with Agile and Change Management frameworks.
•    Relevant regulatory legislation and compliance knowledge and interest
•    AI
•    AWS

Knowledge and Skills   
•    Knowledge of and experience in MS Office, MS Dynamics, MS Power Apps, MS Power BI, SharePoint, and MS365 Admin, etc
•    Financial Services Industry Knowledge (advantageous) 
•    Relevant regulatory legislation and compliance knowledge (advantageous)
•    ITSM tools (e.g. ServiceNow), system monitoring tools (Zabbix, Nagios)
•    SQL fundamentals, scripting, and API integrations.
•    Basic web development (HTML, CSS, JavaScript)
•    A good understanding of the system development life cycle 
•    Cloud technologies (AWS certification advantageous)
•    AI/ML

Personal Qualities: 
•    Cultivates Innovation
•    Client Focus
•    Drives Results
•    Collaborates
•    Flexibility and Adaptability
•    Optimises work processes
•    Action orientated
•    Plans and aligns
•    Financial Acumen
•    Communicate effectively

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

•    The closing date for applications is 21 February 2026

The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.  

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.  

Our aim is to help you build a successful career with us 

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Life and Savings, Sanlam Emerging Markets, Sanlam Corporate, Sanlam Investment, Santam, as well as the Group Office – the group provides many opportunities for growth and development. 

Our commitment to transformation