Junior Business Analyst (CPT/JHB)

JUNIOR BUSINESS ANALYST (JG8)

CAREER OPPORTUNITY
Santam Client Solutions has a career opportunity for a Junior Business Analyst with a specific focus on Reporting and RPA requirements and SOP’s. This is a permanent opportunity based in either Western Cape (Cape Town) or Gauteng (Sandton) with a hybrid work model available.

KEY RESPONSIBILITIES
•    Consult with business to identify business problems and opportunities 
•    Assisting key business and product owners with conceptualization and proposal of initiatives. 
•    Understanding the business problems that need to be solved for.
•    Ensure ability to monitor and track benefits realization is  in place and aligns with strategic and business case objectives of the initiative
•    Analyse and understand the potential impact on business and end users
•    Ensure strategic and project objectives will be met by validating that requirements and solutions will deliver on those agreed objectives
•    Elicit, analyse, document and maintain business requirements and functional specifications for more than one project at a time which may be at different stages of the project and development lifecycles
•    Assist in documenting and maintaining SOP’s for business on new initiatives.
•    Assist in documenting and maintaining RPA requirements.
•    Administration, planning and organizing of work to ensure successful and on time delivery
•    Participate in quality assurance, user acceptance testing as well as demo’s and training of new solutions
•    Provide support and collaborate with business stakeholders, project management, digital adoption, change management, training, design, development and testing competencies 
•    Comply with company policies and procedures, standards and methodologies
•    Stay current on industry practices and trends in the short term insurance and data environments and contribute innovative ideas for the use of technology and improvement of processes  

QUALIFICATIONS AND EXPERIENCE
•    Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech or B.Eng
OR
•    Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution e.g. CBAP
OR
•    Minimum 1-2 years’ experience as Business or Process Analyst.
o    Minimum 2-4 years’ experience Short term insurance or financial services industry 

•    Experience in the following areas will be advantageous
o    Process modelling.
o    Customer journey mapping 
o    Requirements documentation.
o    Data analysis
o    Analytical thinking and minded.
o    Problem solving.
o    Big picture thinking. 
o    Agile ways of working 
o    Digital environment 
o    Call center environment
o    Solutioning.
o    Managing projects as well as project management techniques and methodologies

COMPETENCIES
•    Builds, translates, and shares the direction, purpose and strategic goals of the organisation in order to engage and motivate others towards achieving these 
•    Client focus
•    Stakeholder management
•    Enabling innovation
•    Change leadership
•    Emotional intelligence

ADDITIONAL COMPETENCIES AND SKILLS
•    Strong analytical and problem-solving ability
•    Strong customer service orientation and collaborative interpersonal style
•    Strong leadership, negotiation and influencing skills
•    Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment
•    Business and financial acumen with thorough knowledge and understanding of business, process and technology environments and ability to do financial analysis and projections
•    Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
•    Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions
•    Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion
•    High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology
•    Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment
•    Ability to plan, organize and manage own workload and timelines aligned to project plans
•    Team player with ability to work independently as well as collaboratively
•    Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology

ABOUT THE COMPANY
Santam is the leading short-term insurer in South Africa.  Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper. 

Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply