Operations Manager

What will you do?

Responsible for managing significant components of the day-to-day operations of the Manco (Management Company) ETF and unit trust operations and SLA management of outsourced arrangements (Custody and Trustees, Liability Administration, Fund administration, Market Makers, Portfolio Management, Liability platforms and Scrip Lending desks). Managing the creation and redemption process, transfer of securities between exchanges, rebalancing, and distribution processes. Additionally, reviewing portfolio accounts, NAV pricing, manage scrip lending activities and maintain service level agreements with various stakeholders. This role will involve collaborating closely with the Head of Operations, Head of Business Enablement, Portfolio managers, fund administrators, Trustees and Custodians, and other key stakeholders to ensure smooth operations and compliance with regulations. This role will be vital in implementing and maintaining internal controls, identifying process improvements, and supporting new product implementation and development.
 

What will make you successful in this role?

Key Responsibilities

Day-to-Day Operations: In collaboration with the operations team, perform and manage daily operations of Manco ETF and unit trust activities, including monitoring funds, transaction processing, and addressing operational queries.

Investment Operations: Review portfolio accounts, management and oversight of valuations and pricing functions, and oversee scrip lending activities to ensure accuracy and compliance with regulatory requirements.

Stakeholder Management: Maintain strong working relationships with internal and external stakeholders, including portfolio managers, fund administrators, Trustees and custodians and liability platforms.

Service Level Agreements (SLAs): Manage multiple SLAs with various stakeholders to ensure service delivery standards are met and maintained.

Reporting: Prepare and/or review external reports such as Minimum Disclosure Documents (MDDs), Total Expense Ratio (TER) reports, and website reporting to meet regulatory and client requirements.

Compliance and Audit Support: Assist the operations team with the preparation of operational and compliance reports and audits, ensuring adherence to regulatory requirements.

Process Improvement: Implement and maintain internal controls, identify opportunities for process improvements, and collaborate with the Head of Business Enablement and Head of Operations to enhance operational efficiency.

New Product Implementation: Support the implementation and development of new products, as well as the maintenance of existing products, in collaboration with cross-functional teams.

Cross-Functional Collaboration: Support and assist other functions and teams within the Manco and Platform business, fostering a culture of collaboration and knowledge sharing. Streamline investment operations for ETFs, UTs and other index funds in collaboration with the central operational function and Satrix Chief Technology Officer.

Minimum Requirements

• Tertiary Qualification in a relevant field.

• Minimum of 5+ years of relevant operations experience within the financial services industry.

Behavioural Competencies

• Action-oriented: Demonstrates a sense of urgency, high energy, and enthusiasm when facing new challenges.

• Plans and Aligns: Prioritises work to meet commitments aligned with organisational goals.

• Ensures Accountability: Holds self and others accountable to meet commitments.

• Drives Results: Consistently achieves results even under tough circumstances.

• Business Insight: Applies knowledge of the business and the market to advance organisational goals.

• Communicates Effectively: Develops and delivers communications that convey a clear understanding of different audiences' unique needs.

Knowledge and Skills

• Excellent attention to detail and analytical ability.

• Strong communication skills with the ability to engage with strategic partners and clients.

• Output-oriented with the ability to work under pressure.

• Organized and process-driven.

• Ability to work independently or collaboratively, adhering to deadlines and adapting to changing priorities.

• In-depth experience in the financial services industry, with hands-on experience in process implementation, maintenance, and improvement.

• Experience in CIS (ETF & unit trust), FAIS, LISPs, and other client-facing platforms is beneficial.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.