Product Support Specialist (Bellville)

About Sanlam Corporate

Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.

We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent.

Purpose of this role

The Product Support Specialist will ensure that all communication and operational processes within Sanlam Umbrella Solutions adhere to regulatory requirements, internal governance standards, and brand guidelines. The role involves managing compliance-related documentation, supporting audits, and driving clear, accurate, and timely communication to stakeholders, including clients, intermediaries, and internal teams.

Key responsibilities

• Monitor and implement regulatory and legislative requirements relevant to Sanlam Umbrella Solutions.
• Maintain accurate compliance records and assist with internal and external audits.
• Ensure adherence to Treating Customers Fairly (TCF) principles and other governance frameworks.
• Develop and manage client facing and internal communication material in line with brand and compliance standards.
• Collaborate with marketing and product teams to ensure messaging consistency and accuracy.
• Manage updates to forms, policy documents, brochures, and digital content.
• Act as a liaison between compliance, product, and operational teams to ensure alignment.
• Provide guidance and training on compliance and communication protocols.
• Prepare compliance reports for management and regulatory bodies.
• Identify and mitigate communication related risks.

Qualifications and experience

• A relevant tertiary qualification in Compliance, Communications, or Financial Services (or equivalent).  
• Minimum 3–5 years’ experience in compliance and/or communications within the financial services industry.
• Experience in retirement funds, umbrella funds, or employee benefits.
• Proficiency in Microsoft Office (Excel, Word, Outlook etc.).
• Understanding of the Product would be advantageous.

Knowledge and skills

• Strong understanding of FSCA regulations, Pension Funds Act, and related legislation.
• Ability to interpret and apply compliance requirements in practical scenarios.
• Proficiency in MS Office Suite and familiarity with digital communication platforms.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong stakeholder management and problem-solving capabilities.
• Ability to collaborate effectively and work as part of a team.
• Exceptional time management and organisational skills.
• Ability to work independently and take ownership of tasks.
• Ability to perform well under pressure and consistently meet deadlines.
• Holding self and others accountable for delivering on commitments.
• Proactive attitude with strong attention to detail.
• Innovative mindset and demonstrates initiative.
• Team-oriented approach with a willingness to contribute beyond core responsibilities.

Core competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Personal qualities

• Organisational savvy - Contributing through others
• Decision quality - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.