Application Support Specialist

Who are we?

Sanlam Private Wealth crafts customised investment portfolios for high-net-worth private clients, charitable institutions, trusts and corporate entities.

With assets under management and administration of more than R240 billion, we offer a comprehensive and integrated suite of wealth management solutions. These include equity, retirement and offshore investment portfolios, fiduciary and tax services, an equity-backed finance offering, a global stockbroking service and derivatives trading.

At Sanlam Private Wealth, our clients are at the core of everything we do. For this reason, we employ people with passion – individuals who thrive in an entrepreneurial, high-energy environment.

Sanlam Private Wealth is part of the Sanlam Investment Group – the largest, most diversified investment firm in South Africa, with a growing footprint on the African continent and in India.

What will you do?

• Investigate, analyze, resolve and advise on support issues in a business application support environment.
• Provide end user application support and guidance on software applications, and systems (like, Xplan, Papertrial, Hermes and others)
• Testing of new applications or upgrades
• Conduct system monitoring
• Liaise with vendors to ensure problem resolution on various applications
• Work with project teams to investigate complex issues, identify and implement solutions
• Work in partnership with other departments ensuring correct exchange of knowledge and successful transition of developments into production
• Maintain appropriate levels of technical and procedural documentation
• Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
• Communicate with end users and other support teams to notify of system incidents and resolution thereof
• Facilitate system audit processes

Qualification and Experience

• Relevant IT qualification.
• Microsoft T-SQL
• Minimum 2 years support analyst or application support experience, including application monitoring.
• Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
•  Problem solving exposure at application and business transaction level using application log files and SQL database queries.
• Commitment to performing routine as well as investigation/analysis work tasks. Ability to solve medium complexity problems.
• Understand and develop the support team technical competency.
• Financial Service / Stockbroking experience beneficial

Knowledge and skills

• Understanding of SQL Server and SQL scripting 
• Experience of Windows platforms
• Experience of Application Monitoring
• Understanding of web technology
• Excellent communication skills [English / Afrikaans] both written and verbal

Personal qualities

• Self-motivated, proactive, taking ownership of problems until they are resolved.
•  Mature person with the sense of responsibility to do after hours...
• Strong numerical orientation
• Highly organized with a high level of customer focus
• Accurate and detail orientated
• Critical and analytical capability
• Ability to perform well under pressure and show maturity, confidence and resilience
• Excellent listening, communication and interpersonal skills
• Pro-Active approach to work, clients, problem solving
• Learning agility and curiosity
• Assertive
• Passionate ownership for results

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realise their worth.

Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Mi-way, as well as the Group Office – the Sanlam Group provides many opportunities for growth and development. 

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

• To be considered for the above opportunity please upload your detailed CV on or before 16 March 2026.
• Please note that if you are not contacted within two weeks after the closing date your application has been unsuccessful.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity, and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.