Business Communication Consultant

What will you do?

Under general supervision responsible for a combination of sales and customer service, both pro-active and re-active. Duties include cross-selling to clients as well as nurturing the client relationship. A knowledge/background of credit, finance would be advantageous in the job. Good interpersonal skills are essential for the success of this position.

What will make you successful in this role?

Job purpose 

To plan, create and distribute quality client-facing documentation in line with the agreed practice in the Business Communication team. This includes the compilation of ad hoc client facing letters with mail merge tools, quality data management and testing of batch generated letters and statements.    

Key outcomes

The following outcomes will be expected to be achieved by the Business Communication Consultant:

•    Do the day-to-day distribution of Glacier’s electronic communication to clients and intermediaries 
•    Ensure a quality, consistent and holistic approach to documentation changes by keeping systems, process and regulatory requirements such as TCF in mind
•    To keep abreast with communication techniques and implement it
•    Deliver & prioritise various projects at the same time
•    Create new documents from scratch in a team environment
•    Influence the outcome of documents in projects considering client experience to ensure quality communication
•    Proofread, translate and edit documents as required by the business
•    Responsible for user acceptance testing and providing input in compiling testing matrixes
•    Responsible for input into and sign-off of client statements after UAT
•    Do quality assurance on team members’ work & coach for improvement

Qualifications and experience

•    A degree in communication or document design will be to your advantage.
•    At least 2/3 years’ experience in an investment environment where written communication and/or document design is required
•    Advanced Excel & MS Word skills 
•    The following will be to your advantage:
•    Experience with tools such as Everlytic 
•    Previous experience in (AUT) testing 
•    Creative writing skills 

Competencies

•    Excellent communication skills, written and verbal, in English and Afrikaans
•    Knowledge of financial services and investment products
•    Planning, prioritising and organisational skills
•    High attention to detail, analytical thinking and problem-solving skills
•    Exceptional Client Service Orientation
•    Relationship building skills – ability to communicate on all levels
•    Ability to work under pressure and deliver on deadlines

Attributes

•    Positive, enthusiastic attitude 
•    Honesty, integrity and respect
•    Ability to co-operate and thrive both within an independent and team environment

Please submit your application by 17 January 2025.

Qualification and Experience

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation