Business Support Coordinator

What will you do?

To provide direction and support in the development and implementation of business enablement planning, service delivery, processes, methods and techniques; enabling the provision of well-researched information to inform decision making. The role includes performing secretariat function to the business leader and the management team.

Key outcomes

The following outcomes will be expected to be achieved by the Business Support Coordinator:

Sales process and enablement support:

• Provide the Business with support in managing and implementing change.
• Acting as the principal point of contact for the Business with regards to any projects that will impact the frontline, people, customer and or systems.
• Effectively manage relationships with internal and external stakeholders.
• Take responsibility for BDT operations and adherence to GPA policies.
• Lead and drive a culture of progressive change by communicating/coordinating plans and activities with stakeholders.
• Assist business in implement business initiatives in line with the business strategy and ensure front line staff, have executed the strategy.
• Formulation and execution of communication plans for all stakeholders relating to project sets.
• Facilitate and record the identification of all key risks (financial and non-financial) within BDT.
• Manage and develop plans and actions to mitigate all risks.
• Interact with other business units to facilitate problem solving and resolution.
• Develop strong working relationships with internal and external stakeholders. 
• Manage and implement projects and initiatives assigned by the business leader.
• Facilitate the integration process for new employees.

Secretarial support:

• Perform secretarial functions to the business leader and the management team, i.e. diary management. Managing travel arrangements, processing claims, taking minutes for the BDT, events planning etc.
• Adhoc requests

Qualifications and experience  

• Diploma in Administration - NQF level 5 or equivalent
• Project management advantageous 
• 3 - 5 years’ experience in Financial Services/ LISP/Investment channel environment
• Sales/Marketing experience advantageous
• Experience in supporting senior business leaders/stakeholder advantageous 

Competencies

• Client Focus
• Cultivates Innovation
• Collaborates
• Drives Results 
• Being Resilient
• Adhering to Principles and Values
• Planning and Organising
• Following Instructions and Procedures
• Report Writing
• Excellent Communication Skills
• Microsoft Power Point and Excel 

Attributes

• Positive, enthusiastic attitude
• Teamwork
• Ability to work under pressure
• Honesty, integrity and respect
• Self-starter and self confidence

What will make you successful in this role?

Qualification and Experience

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation