Claims Assessment Manager | Botswana

What will you do?

We are seeking a dynamic and results-driven Claims Assessment Manager to lead our claims evaluation team in Botswana. The successful candidate will be responsible for overseeing the assessment of both motor and non-motor insurance claims, ensuring accuracy, compliance, and timely resolution. This role requires strong leadership, technical expertise, and a customer-focused mindset to drive efficiency and deliver exceptional service outcomes.

Should the successful candidate be based in South Africa, they will be required to relocate to Botswana. Please note that this is a 5 year contract. 

What will make you successful in this role?

Responsibilities amongst others includes the following:

•    Lead and manage the end-to-end assessment process for both motor and non-motor claims, ensuring accuracy, efficiency, and regulatory compliance.
•    Provide expert technical guidance on complex claims cases across both portfolios.
•    Collaborate with service providers, repairers, assessors, underwriters, and internal departments to ensure informed and fair claim outcomes.
•    Monitor claims trends and drive initiatives to improve turnaround times, customer experience, and cost control.
•    Develop, coach, train, and mentor a team of claims personnel to deliver consistent, high-quality results.
•    Ensure all assessments are well-documented and meet internal and external audit standards.
•    Prepare regular reports and present findings to senior management.
•    Participate in loss adjusting and legal discussions relating to settlements.
•    Represent the company in disputes and in court when required.
•    Review and assess complex or high-value claims for validity, policy coverage, and potential fraud.
•    Manage auctions and salvage disposal processes.
•    Support other business functions where claims expertise is required.
•    Ensure compliance with internal policies, regulatory requirements, and industry standards.

Qualification and Experience

•    Bachelor’s degree in engineering, Insurance, Risk Management, Finance, or a related field.
•    Professional insurance qualification (e.g., ACII, AIISA, or equivalent) is an added advantage.
•    Minimum of 5 years’ experience in motor and non-motor claims assessment within the short-term insurance industry, with at least 3 years in a supervisory or managerial role.
•    Strong understanding of claims processes, policy interpretation, and loss adjustment practices.
•    Proven leadership capabilities with a passion for people development.
•    Background in Construction Engineering will be an added advantage.

Knowledge and Skills

•    Excellent analytical, negotiation, and decision-making skills.
•    Strong knowledge of insurance policies claims processes, and regulatory frameworks.
•    Ability to set realistic client expectations and deliver in a time-sensitive environment.
•    Strong stakeholder management and communication skills.
•    High level of integrity and professionalism.
•    Deadline-focused with excellent complaint-handling skills

Personal Attributes

•    Results-oriented and proactive.
•    Strong interpersonal and leadership skills.
•    Analytical and conceptual thinking.
•    Ability to work under pressure and manage multiple priorities.
•    Commitment to continuous improvement and client service excellence.
•    Attention to detail.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Should you have any questions please reach out to: careers@bic.co.bw

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation