Communication Centre: Niche Support Manager

What will you do?

To develop the current high standard of service to Niche intermediaries further. This is essentially a client service role that requires strong relationship building and team management skills.

Key Outcomes

The following outcomes will be expected to be achieved by the Niche Manager:

• Leadership
  • Influencing team members to achieve Client Service’s strategic objectives
  • Understanding the Glacier Client Services strategy and its impact on the team
  • Growing and implementing the Glacier vision for Niche 
• Administration & Communication
  • Resolution & guidelines for technical / complex enquiries
  • Management of Niche workflow and efficiencies 
  • Liaison role between Niche, Glacier Client Services and Distribution teams
• Decision Making
  • Prioritisation / delegation of work
• Managerial Functions
  • Performance Management 
  • Recruitment
  • General people management
• Coaching & Training
  • Ongoing Coaching & identification of training and development needs

Qualifications and Experience

• Matric / Grade 12
• Relevant financial qualification and completion of applicable regulatory exams 
• 3 – 5 years Glacier experience with exceptional Glacier product and process knowledge.
• Proven management experience will be an advantage.
• Knowledge of the Life and Life Investment industry will be to your advantage.
• The ability to travel independently

Competencies

• Relationship Building Skills
• Understanding of the financial intermediary market
• Client Service Orientation
• Strong communication skills
• Training & Coaching skills
• Analytical Thinking & Problem-solving skills
• Leadership skills
• Ability to work on many tasks simultaneously
• Initiative / Function independently
• Decision-making skills
• Knowledge of economic principles & economic environment / investment products

Attributes

• Positive, enthusiastic attitude
• Teamwork
• Ability to thrive under pressure
• Honesty, integrity and respect
• Empathy

What will make you successful in this role?

Qualification and Experience

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation