Intermediate Application Support Analyst (Fixed-Term Contract)

Date: 30 May 2025

Location:

Tygervalley, Western Cape, ZA

Company: Sanlam Group

Who we are?

Sanlam Investment Group:
The Sanlam Investment Group is uniquely equipped and positioned to deliver on its purpose of empowering generations to be financially confident, secure and prosperous. Through our vast in-house expertise and strategic partner networks, we can access all asset classes across the globe, private and public, actively and passively managed, to develop investment solutions that are in our clients’ best interests and have a positive impact on society. Backed by the Sanlam Group’s balance sheet, the Sanlam Investment Group has a true competitive advantage in its ability to invest alongside clients, particularly in private markets where impact investing drives the agenda.
The Sanlam Investment Group is one of the largest, most diversified financial services and investment firms in Southern Africa with assets under management and administration of more than R2 trillion. It is a B-BBEE level 1 contributor and one of the largest black-empowered asset managers on the African continent.

Sanlam Collective Investments (SCI)
Sanlam Collective Investments (SCI) was established in 1967 as a full Sanlam subsidiary. Sanlam Collective Investments manages funds of about R215 billion on behalf of more than 238 000 investors. Other renowned financial services companies have also partnered with us to offer third-party funds. In these cases, the third-party funds are distributed and promoted by the respective financial services companies, whereas Sanlam Collective Investments is responsible for the client administration and compliance.

About the position:

The IT Support team at Sanlam Collective Investments requires an Intermediate Application Support analyst to complement the existing support team, who are responsible for the day-to-day tasks associated with supporting, maintaining, monitoring, and enhancing the key business systems. The analyst will be assigned as the responsible analyst (Product Owner) for specific business systems and the backup analyst for other business systems. The role will include both planned work (Projects) and responsive work. (Incidents and support requests). The role will include occasional after-hours work and may include standby responsibilities. The role will require occasional travel to Johannesburg.

The Intermediate Support Analyst will report to the IT Operations Manager.

Key responsibilities:

Performing impact assessments on BAU changes and support requests received from business, clients and vendors.
Gathering information and analysing user requirements for business process improvements and system enhancements.
Writing business and functional specifications for business process and/or system enhancements.
Engaging with outsourced partners to complete requirement specifications and impact assessments.
Integration analysis, data analysis, dash-boarding and reporting specifications.
Perform analysis to compile detailed specifications that cover client and system setup requirements for migration onto and off the investment platform.
Engage with Project Business analysts to provide post-project implementation support to the business and to define the support model.
Support, analyse and respond to business requests that relate to BAU issues and project implementations.
Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off.
Facilitate regular forums where the backlog of work is prioritised by key stakeholders.
Participate in formal application change control processes.
Participate in formal incident management processes with both internal and external (Outsourced) teams.

Secondary responsibilities (outside of KPA):

Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process.
Coach and Train members of the IT support team as part of the Cross-Skilling initiative.

Minimum qualification and experience:

Matric (Grade 12) and a relevant IT tertiary qualification.
A formal Business Analysis certification.
Minimum of 5 years’ experience in a similar role.
Collective Investment Schemes experience is essential.
Experience in Microsoft Dynamics 365 -CRM would be beneficial.
BI experience would be beneficial.
Experience in System Analysis and Design would be beneficial.

Technical competencies:

Strong working knowledge of administrative business processes, data environment analysis and reporting analysis is essential.
Ability to write SQL queries to an intermediate level.
Ability to perform process mapping and design.
Ability to compile test plans and test cases.
Ability to transfer knowledge to users, trainers and peers.
Strong facilitation skills for meetings, workshops and forums.
Ability to package and present analysis with recommendations to management and executive teams.
Strong working knowledge of API integrations.

Behavioural compentencies:

Strong attention to detail.
Proactive approach.
Customer focused
Cultivates a culture of innovation.
Ability to frame problems and develop solutions aligned to strategic objectives.
Ability to work in complex, changing environments.
Collaboration, resilience and driving results.
Ability to perform well under pressure.
Willingness to learn new systems.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.