Product Communication Specialist

Date: 3 Feb 2025

Location:

Tygervalley, Western Cape, ZA

Company: Sanlam Group

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?

Assists clients locally and/or overseas with technical information regarding products. Provides technical input and assistance with queries. Provides on-site product support and may be required to carry out basic maintenance on-site.

What will make you successful in this role?

Job purpose

An exciting opportunity has become available in the Product Management Team for a self-driven individual with a sound working knowledge of the LISP business and a touch of creative flair to be responsible for the drafting and maintenance of all client-facing Product documents, Forms and Mandates.

Key Outcomes

The Product Communication Specialist will be responsible for the following:

•   Input into client facing product literature and communication e.g. policy contracts, brochure content, KIIDs
•   Maintenance of master document for all forms
•   Integration of forms, related client communication/documentation and web
•   Application of plain language and document design principles
•   Application of TCF
•   Understanding client needs and usability of documents
•   Coordinating changes and sign-off from all stakeholders
•   Driving implementation of changes with IT
•   Communicating implemented changes with training, sales and client service teams

Qualifications and experience
•   Tertiary qualification in Commerce (Finance, Economics, Investments) / Communications
•   3yrs+ experience in a related role within a financial services environment
•   Experience with Adobe Lifestyle an advantage
•   Strong proven writing skills and some creative flair
•   Computer Literacy (MS Office)

Competencies

•   Attention to detail
•   Thorough and consistent approach
•   Treating Customers Fairly Outcomes
•   Influencing and gaining commitment
•   Strong follow-up
•   Planning, prioritising and coordinating
•   Ability to manage expectations of multiple stakeholders
•   Communication skills (English and Afrikaans Written/ Oral)
•   Decision making and accountability

Attributes
•   Positive, enthusiastic attitude
•   Results driven
•   Teamwork
•   Honesty, integrity and respect

To apply

Please submit your application by 28 February 2025.

Qualification and Experience

Degree, Diploma or Certificate with 2 to 3 years related experience.

Knowledge and Skills

Product/Service Knowledge

Business Process

Business Knowledge

Reporting and Administration

Quality, compliance and accreditation

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.