Specialist Business Analyst: JG10

What will you do?

The Specialist Business Analyst E2E will be responsible for bridging the gap between business and IT by translating business needs into clear, end‑to‑end (E2E) solutions that support enterprise change. As the custodian of requirements, the role ensures clarity, impact awareness, and alignment from initial concept through to delivery, enabling cohesive execution across business and technology teams.
Through strong stakeholder engagement and analytical insight, the Specialist Business Analyst drives informed decision-making, supports effective delivery, and ensures solutions deliver sustainable business value and an enhanced user experience. This role is based in Cape Town. 
Key outcomes
The Specialist Business Analyst will be expected to achieve the following outcomes:
•    Build Key Relationships: Foster positive connections with stakeholders, including business owners, product owners, development teams, trainers, and users.
•    Understand Business Needs: From an end user perspective analyse and comprehend business requirements the related to potential changes or transformations.
•    Advise on Best Outcomes: Serve as a trusted advisor, providing insights on optimal solutions for business problems or initiatives.
•    Facilitate Workshops: Lead workshops, interviews, play back sessions and solution workshops to gather information and finalize requirements.
•    Documented Business Process Mapping (BPMN) and Diagrams, including context diagrams and business process flow models that highlight affected areas and illustrate will display desired outcomes.
•    Comply to Prescribed Best Practices: Document and enforce best practices, standards, and guidelines.
•    Consider Non-Functional Requirements: Address system characteristics such as security, performance, maintainability, scalability, usability, and reliability in product design.
•    Transfer the feature level requirements as complete and accurate to the Delivery managers as well as the Delivery analyst. 
•    Support Delivery Managers and Delivery Analyst: Assist in business transitions by transferring knowledge and clarity to Delivery Analyst.
•    Provide Regular Feedback: Offer consistent feedback to Project Manager and relevant stakeholders.
•    Post-Implementation Support: Provide ongoing support to both business and IT post-implementation.
•    Take Initiative and Innovate: Proactively explore modern technologies and foster innovation to enhance solutions and processes

What will make you successful in this role?

Qualifications and experience
•    B.Comm. B.Sc. in Information Technology or Informatics or any other formal qualification as a Business Analyst.
•    + 6 years’ experience in Financial Services industry (LISP / Wealth / Asset management experience advantageous)
•    SCRUM and other Agile methodologies experience required.
•    Experience in doing documentation in Confluence would be advantageous.
•    Experience in AI technology would be advantageous.
•    Experience in Design Thinking principles would be advantageous.
•    Experience in SARS and/or Tax would be advantageous.
•    Experience with Regulatory related outcomes E.g. Anti-money Laundering requirements, would be advantageous. 

Competencies
•    Excellent Communication skills (written and verbal)
•    Analytical thinking and problem-solving
•    Information gathering
•    Planning, prioritizing, and organizing. 
•    Growth Mindset

Attributes

•    Positive, initiative-taking, enthusiastic ‘can do’ attitude.
•    Honesty, integrity, and respect 
•    Digital-first mindset, literacy, and skills
•    Ability to work independently. 
•    Willingness to share knowledge and experience.

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation