Administration Specialist

What will you do?

The successful incumbent should display exceptional client service skills and providing outstandingafter-sales service to brokers and agents

What will make you successful in this role?

Capturing, Processing and authorising policy amendments
Handling broker and agents queries professionally and providing excellent after-sales service
Provide sound service and administrative support to brokers and agents as required by management
Assistance in departmental requirements as required by management
Effective administrating of workflow process and arrangements
Detection, reporting and follow-up on system-; and process-related matters
Remain within Service Level Agreement as agreed by management

Qualification and Experience

Grade 12 Certificate and further tertiary qualification will be an added advantage
At least two years’ experience in a financial service environment

Knowledge and Skills

Excellent communication skills (English and Afrikaans)
Creative, innovative and team player
Problem solving, assertiveness and client-service orientated
Computer Literate (Ms Office package)

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation