Affluent New Business Analyst

What will you do?

The role of a New Business Analyst in the Affluent New Business department encompasses five distinct categories of corresponding. The job holder may be tasked with performing corresponding activities in any of the following areas: contract distribution and communication, underwriting enquiries, risk claims analysis and communication, new business analysis and communication, and system specialist analysis and communication. This position requires expertise in handling various aspects of these categories to ensure effective communication and analysis within the department.

What will make you successful in this role?

Operational functions and New Business

• Keeping within service level standards to render good service to our advisors; agents; brokers and other internal customers.
• Provide professional and comprehensive feedback to clients through email or telephone communication.

Client Service (internal & external)

• Effective client Service to stakeholders
• Accurate and timely investigations and feedback to intermediary and stakeholder queries
• Professional and well-structured communication of requirements and follow ups

Administration and Policy contract distribution

• Effective administration of baskets, google doc’s and requirements
• Sending of contracts to clients and portfolio slip when required
• Administration of requirements for new business and underwriting
• Verifying and signing of recognition of transfers documents
• Initiating and Facilitating a “flush” for contract distribution

Systems (Thought Express (TE), Google sheet, Doc IT and ORMs)

• Testing as required on TE and new systems introduced
• Identification of problems and logging thereof to the systems support team internal/external that they are not able to fix
• Be able to fix any errors on the system that prevents a case from being completed
• Identify any process gaps or where it can be improved

Compliance

• Verification of data captured versus documentation submitted
• Identify and request any outstanding FIA source documentation for entities
• Screening of all parties of an entity during onboarding of new business and alterations (when required)
• Report any discrepancies picked up to management and the compliance department
• Assisting the team with fraud checks and escalating any areas of concern

Risk claims corresponding

• Pre-work on incoming risk claims
• Logging of all incoming risk claims to a risk claim specialist
• Handling all risk claims enquiries
• Ensuring the logging system entails all accurate information

Alteration processing

• Processing maintenance alteration requests on policies
• Verification of data captured for quotation alterations versus documentation submitted
• Identify and request any outstanding requirements from intermediaries and internal staff

Auxiliary duties as required by Management

Qualification and Experience

School leaving certificate 

Diploma in Business administration will be added advantage

Knowledge and Skills

Absolute proficiency in English (verbal and written)

MS Office (Word, Outlook, Excel & Powerpoint) and Company’s software

Extensive knowledge of the Life insurance industry and excellent communication skills

Ability to meet deadlines

Ability to work in team related environment

Problem identification and problem-solving skills

Accurate and organised

Reliable, hardworking and accountable

Ability to work under immense pressure

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation