Affluent Sales Support Supervisor

What will you do?

The purpose of this position is to ensure a positive client experience for intermediaries. The incumbent is responsible for effectively managing workflow, quality, and service level agreements within the hub, as well as providing clear direction to team members and maintaining strong relationships with the Affluent Sales team.

What will make you successful in this role?

Oversee day-to-day staff management
Manage workflow and ensure adherence to service level agreements (SLAs)
Handle general office operations, including reporting, resolving issues, and ensuring the team has adequate resources
Address Affluent Sales team requirements by aligning service delivery, priorities, structures, and processes (including survey feedback)
Maintain proactive and effective communication with both the team and Sales
Manage complaints effectively and implement process improvements based on outcomes
Coordinate and review service surveys and feedback to enhance performance
Oversee budget and compliance management
Implement and streamline workflow processes (e.g., Doc-it system)
Prepare and submit weekly and monthly management reports
Provide clear and professional feedback (written and verbal) within agreed SLAs
Coordinate training to ensure team members are well-equipped and remain up to date
Conduct performance reviews and provide ongoing feedback

Qualification and Experience

High school leaving certificate and Diploma/degree in communications/ Business Administration
At least 5 years working experience in long term insurance industry, including supervisory experience 

Knowledge and Skills

Proficient in English (verbal and written); knowledge of an additional local Namibian language will be an advantage
Computer literate, with proficiency in Microsoft Office applications
Demonstrates integrity, accountability and ethical leadership
Builds trust through transparent and consistent leadership practices
Strong interpersonal and administrative skills
High level of accuracy and attention to detail, with a focus on efficiency
Demonstrates professionalism and proper office etiquette
Ability to work under pressure with effective stress management skills
Willingness and commitment to work overtime when required
Creative, innovative and a strong team player

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation