Training and Development Assistant

What will you do?

To support the implementation and coordination of training and development initiatives for the Entry Level Market (ELM) Sales Force, ensuring that all advisors and brokers are equipped with the necessary knowledge, skills, and tools to perform effectively and in alignment with SanlamAllianz standards.

What will make you successful in this role?

Training Coordination

• Organize and schedule training sessions, workshops, and onboarding programs
• Maintain and communicate training calendars
• Coordinate logistics for in-person and virtual training events

Content & Material Support

• Assist in preparing and distributing training material
• Support development of e-learning modules and digital content
• Ensure training materials are current and compliant

Monitoring & Reporting

• Track attendance, participation, and completion of training programs
• Maintain accurate training records and databases
• Compile reports on training effectiveness and feedback

Sales Force Support

• Provide administrative support to trainers and sales managers
• Act as a point of contact for training-related queries
• Support onboarding of new agents

Continuous Improvement

• Collect and analyze feedback to improve training programs
• Assist in evaluating training outcome
• Stay updated on industry best practices

Examples of Training Programs

• Sales Induction Program – Introduction to SanlamAllianz products, systems, and compliance requirements
• Financial Literacy & Client Engagement – Equipping agents to educate clients on basic financial concepts
• Product Knowledge Workshops – Deep dives into microinsurance, funeral cover, savings plans, and other ELM offerings
• Sales Techniques & Soft Skills – Training on prospecting, objection handling, and relationship building
• Regulatory & Compliance Training – Covering FIMA, AML/CFT, and other relevant regulations
• Digital Tools & CRM Usage – Training on mobile apps, CRM systems, and digital sales platforms
• Refresher Courses – Regular updates on new products, policy changes, and market trend

Qualification and Experience

Diploma or Degree in Human Resources, Education, Business Administration, or related field

1–2 years of experience in a training or administrative support role (preferably in financial services or sales)

Experience with LMS and digital training tools is an advantage

Knowledge and Skills

Proficient in English (verbal & written) language skills; and/or additional local Namibian language will be a competitive advantage, etc

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – for documentation, reporting, and presentations

Learning Management Systems (LMS) – e.g., Moodle, TalentLMS, or similar platforms

Microsoft Teams / Zoom – for virtual training coordination

Survey Tools – e.g., Google Forms, Microsoft Forms, or SurveyMonkey for feedback collection

CRM or HR Systems – basic familiarity with platforms like Salesforce or SAP SuccessFactors is a competitive advantage

Canva / Adobe Express – for creating visually engaging training materials (optional, but beneficial)

Strong organizational and time management skills

Excellent communication and interpersonal abilities

Attention to detail and ability to manage multiple tasks

Ability to work independently and collaboratively

Passion for learning and development

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation