Our sales model consists of an intermediated as well as a direct model.
In the intermediated model our Broker Services unit works alongside brokers, portfolio administrators and managers to drive the support and service to identify opportunities and drive sales targets. The supporting roles in our intermediated model are Key Account Managers, Relationship Managers (commonly known as Broker Consultants in the insurance industry), Regional Managers and Service Consultants.
Our Contact Centres provide operational services and support in either personal or commercial lines to the intermediary channels and the key internal roles. In the Direct model Santam interacts directly with the customer through our Sales and Service Consultants.
