Business Analyst Intermediate (Digital)

CAREER OPPORTUNITY

Santam BITS has a career opportunity for an Intermediate Business Analyst in the Digital environment with a specific focus on conceptualization of new initiatives and business case writing, and who will be based in Cape Town or Gauteng.

KEY RESPONSIBILITIES

• Consult with business to identify business problems and opportunities
• Assisting key business and product owners with conceptualization and proposal of initiatives, business case development
• Ensure ability to monitor and track benefits realization is  in place and aligns with strategic and business case objectives of the initiative
• Analyse and understand the potential impact on business and end users
• Ensure strategic and project objectives will be met by validating that requirements and solutions will deliver on those agreed objectives
• Elicit, analyse, document and maintain business requirements and functional specifications for more than one project at a time which may be at different stages of the project and development lifecycles
• Administration, planning and organizing of work to ensure successful and on time delivery
• Participate in quality assurance, user acceptance testing as well as demo’s and training of new solutions
  Provide support and collaborate with business stakeholders, project management, digital adoption, change management, training, design, development and testing competencies
• Comply with company policies and procedures, standards and methodologies
• Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes  
   

QUALIFICATIONS AND EXPERIENCE

• Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech or B.Eng
• Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry-recognised training institution e.g. CBAP
• Minimum 3 – 5  years’ experience as a Business Analyst 

Experience with 

• Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories
• Cost estimation, target setting, building business cases and doing cost-benefit analysis, defining benefits and drawing benefit maps
• Requirements elicitation, workshop facilitation, conducting demo’s and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization
• Building presentations, creating visual representation of recommendations, requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture, and conducting workshops.
• Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
• Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams
• Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results
• Experience with agile ways of working
• Digital environment
   
  Experience in the following areas will be advantageous
• Customer journey mapping, user impact analysis or use of process modeling methodologies and tools
• Managing projects as well as project management techniques and methodologies
• Short term insurance or financial services industry
• Defining standards, principles and new ways-of-working

COMPETENCIES

• Builds, translates, and shares the direction, purpose and strategic goals of the organisation in order to engage and motivate others towards achieving these
• Client focus
• Enabling innovation
• Change leadership
• Emotional intelligence

ADDITIONAL COMPETENCIES AND SKILLS

• Strong analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Strong agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies and frameworks
• Strong leadership, negotiation and influencing skills
• Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment
• Business and financial acumen with thorough knowledge and understanding of business, process and technology environments and ability to do financial analysis and projections
• Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
• Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions
• Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion
  Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
• High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology
• Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment
• Ability to plan, organize and manage own workload and timelines aligned to project plans
• Team player with ability to work independently as well as collaboratively
• Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!