CALL CENTRE AGENT II

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Date: 07-Apr-2021

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

What will you do?

The Santam Direct Call Centre has positions available for Sales Consultants who will be based in Bellville.

The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.

What will make you successful in this role?

•    Consistently meeting sales targets.
•    Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
•    Offering outstanding customer experience.
•    Strict adherence to workforce scheduling.

 

QUALIFICATIONS AND EXPERIENCE
•    Matric/ Grade 12
•    RE Certificate 
•    Minimum 30 Personal Lines Short-term Insurance credits (advantageous)
•    Minimum 2 years’ experience within a sales outbound call centre.
•    Fluent in English and one other official language.
•    Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
•    Be available to work shifts as well as overtime.
•    Solid sales track record.
•    Solid out-bound call centre experience and skills
•    Leads warm-up and cold-calling will be mandatory 
•    Knowledge of short-term insurance processes, procedures and business rules advantageous.
•    Clean track record in terms of adherence to quality standards and compliance.
•    Consistent target achievement.

 

SPECIFIC REQUIREMENTS
There will be a probationary period for three months, which consist of the following two phases:

•    four week training period after which your knowledge will be assessed; and
•    on a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.

 

KNOWLEDGE AND SKILLS 
•    Excellent English communication & writing skills
•    Strong relationship, negotiating and networking skills
•    Ability to influence

Personal Attributes

Communicates effectively - Contributing independently
Action orientated - Contributing independently
Situational adaptability - Contributing independently
Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.