Quality Assurance Consultant

The Role

Santam Client Solutions have two positions available for Quality Assurance Consultants. The position is based in Bellville, Cape Town
 

What will you do?

The main purpose of the position is to provide support to the Direct Business by managing all compliance and risk management processes, policies and practices. 

What will make you successful in this role?

•    Track, monitor and report Sales and/or Client Engagement Quality Assurance findings for new policies sold and/or servicing and retaining existing business.
•    Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business (the traditional “QA function”)
•    Achieve and maintain the required targets on QA samples to be audited (these also include outsource and franchise businesses)
•    Conduct internal Personal Lines quality audits.
•    Review, analyse, report, and take appropriate actions / corrections on all client feedback, including QA findings and queries received
•    Refer errors incurred during client-facing interactions through a corrective interaction with the Sales/Client Engagement Consultant (Policy Solutions).
•    Be Co-accountable to define the required client experience in collaboration with the client-facing functions and corrections
 

Qualifications and Experience

Matric / Grade 12
RE 5 Qualification
NQF Level 4 (Short-Term Insurance Qualification)
Minimum 3-5 years Short-term insurance experience to Short-term insurance Personal and Commercial lines.
Preferably have Quality and/or Compliance experience in the Short-term insurance.

Skills

•    Strong administration, systems, process orientation/background
•    Computer literate (MS Office package)
•    Analytical and thorough/detail inclined
•    Investigative
•    Process orientated (reports and mini audits)
•    Good communication skills
 

Personal Attributes

•    Drives results
•    Collaborates
•    Client focus
•    Flexibility and adaptability
•    Cultivates innovation
•    Analytical thinking
 

Who Are We

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.