Senior Sales Adviser (Contact Centre) (JG10)

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town / Johannesburg. The successful candidates will offer world class products and services to clients by identifying client needs and recommending tailored insurance solutions to meet the specific customer requirements, whilst achieving sales targets in a call centre environment. 

WHAT WILL MAKE YOU SUCESSFUL IN THE ROLE?
Key Responsibilities
•    Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
•    Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
•    Offering outstanding customer experience.
•    Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

•    Grade 12 / Equivalent 
•    Minimum of 2 years of experience in short-term insurance
•    A valid regulatory exam certificate and short-term FAIS credits
•    Experience in personal and/or commercial products 
•    Excellent communication and interpersonal skills.
•    Strong customer service orientation and a passion for helping others.
•    A proactive attitude and the ability to work effectively in a fast-paced environment.

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.