Team Lead: Business Process Specialist (Process Optimisation)

CAREER OPPORTUNITY

Santam has a unique opportunity for a Team Lead: Business Process Specialist, forming part of the Business Process Optimisation team.  The Team will supports multiple companies within the Santam Group through the offering of the following services:  Lean Six Sigma Training and Certification, Lean Six Sigma Project Execution, Process Excellence Training, Process Excellence Leadership, Process Simulation, and Process Consultation. The role of the Team Lead is to drive and deliver these services to the Santam Group.  This position supports remote work, but several days per month is office based in Bellville (Cape Town).

JOB DESCRIPTION

The Team Lead needs to provide the vision and support to the team, throughout the implementation of these services. 

Working in a business environment (short-term insurance) with strong business leaders, it requires taking the lead in driving these capabilities and methodologies. The Team Lead needs to have the ability to facilitate, influence and contribute to Business Process Optimisation. The incumbent will report to the Manager: Business Process Optimisation that has the objective to grow business process capabilities and skills over time.

The team and stakeholders are located across several cities, and the Team Lead should be comfortable managing remote process improvement initiatives efficiently and effectively.  
 

Primary responsibilities:

The Business Process Specialist is accountable and/or responsible for the following:

• Promote and contract the services of the team to Business to ensure optimal benefits are obtained. 
• Plan project execution to balance business demand, team capacity and prioritisation 
• Apply process improvement and re-engineering methodologies and principles using best practises (i.e., Lean Six Sigma and Process Simulation).
• Contribute to the Lean Six Sigma and Process Excellence training.  Support Lean Six Sigma Green Belts and Black Belts.
• Collaborating through a healthy relationship with the Business Process Optimisation Team and the Process Owners in the Group. 
• Verify benefit realisation through the design and analysis of process performance indicators.
• Promote the visibility of the work from the team
• Communicate the progress and milestones of process improvement projects to Steerco's 
• Improve team performance, capacity, and capability by effectively sharing knowledge and upskilling

QUALIFICATIONS, KNOWLEDGE, AND EXPERIENCE

• B. Engineering Degree & IT Degree or similar qualification. 
• 5 – 8  years’ experience in Process Optimisation
• 3 years + experience as a Black Belt (Master Black Belt advantageous), using the DMAIC methodology, associated tools and techniques.
• 2+ years’ of management experience
• Budget management experience
• Computer Literacy and Experience in MS Office (Teams, Word, Excel, and PowerPoint).
• Data Analytical Skills:  Experience with Power BI,  SigmaXL and  Minitab 
• Experience in Process Simulation (Simio or similar simulation software)
• Experience in providing data-driven solutions.
• Demonstratable experience leading projects and larger scale change.
• Experience with Process Mining would be an advantage.
• Experience within the financial services environment would be an advantage.
   

KNOWLEDGE & SKILLS

• Good understanding of Lean Six Sigma and Process Principles
• Process Simulation 
• Agile Concepts
• Building networks and good relationships
• Analytical and systems thinker
• Produce creative solutions to business problems
• Perform under pressure
• Self-motivator
• Challenge current assumptions and beliefs
• Motivate and mentor others
• Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills
• Deciding and initiating action Competent in Problem-Solving and Troubleshooting
• Prioritising Objectives and Planning
   

COMPETENCIES

• Client Focus
• Cultivates Innovation
• Drives Results
• Collaborates
• Flexibility and adaptability
• Continuous Improvement
• Reporting and Administration
   

ABOUT THE COMPANY

Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company, and our success is rooted in our passion for our clients. Everything we do is based on our delivery of Insurance Good and Proper.