Technical Support: GIS & Risk Analysis

What will you do?

Santam Underwriting Risk Management has a Technical Support: GIS and Risk Analysis role available. The role reports to the Tech Specialist: Risk Analysis & Advice and will be based at the Santam Head Office in Bellville.

What will make you successful in this role?

This role will provide support to the technical specialist in the Risk Management Team, positioned in the Underwriting Risk Management department. This will include:

• Assist with the management of certain project deliverables (e.g. geocoding, thatch accumulation, etc.).
• Assist with the management of ESRI’s cloud solution, ArcGIS Online.
• Data management: collection, cleaning, analysing, and visualisation of non-spatial/spatial data. 
• Daily duties on the FloodQueries (flood) mailbox and the MyLocation (geocoding) mailbox.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES WILL INCLUDE:

• Assist with the management and execution of the project deliverables.
• Underwriting Viewer support: Provide administrative and data management support to the ArcGIS Online Viewer application.
• Data collection, cleaning, and analysis: Perform daily GIS tasks relating to data collection, cleaning and analysis for port spatial and non-spatial data.
• Geocoding of Santam policy data: Perform the cleaning of address data, followed by geocoding and reverse geocoding.
• GIS analysis.
• Report writing (presenting research or analysis results).
• LITool updates on the Viewers and PolicyCenter (PC).
• Application development, support, and updates.
• ArcGIS Online management and support.
• Conduct training sessions (e.g. geocoding, viewers overview).
• FloodQueries mailbox management: Be responsible for e-mail queries relating to flood reviews one day per week.
• MyLocation mailbox management: Be responsible for e-mail queries relating to geocoding enquiries one day per week.

Qualifications & Experience

Minimum Requirements:

• BSc Geomatics or Geoinformatics or relevant specialist degree.
• 10 - 15 years’ experience as a GIS Technologist/Professional.
• Proficient in Microsoft Excel, MS Word, and PowerPoint.
• An understanding of insurance and related risks (advantageous)

Skills

• Basic knowledge of disaster risk (floods, fire, etc.).
• Must be proficient in the ESRI software suit (e.g., ArcGIS Pro, ArcGIS Online).
• GIS data capture, data preparation and analytics.
• Python scripting skills for customisation and automation will be a benefit.
• Geocoding capabilities.
• Spatial analytics.
• Coordinate Systems and Map Projections.
• Research and report writing.
• Advance knowledge in MS Office:  Word, Excel, PowerPoint, Outlook.
• Conflict management.
• Good communication, presentation, and networking skills.
• Ability to work under pressure.
• Teamwork.
• Analytical thinking.
• Problem solving.
• Time management.
• Attention to detail.
• Research.
• Reporting and administration.
• Balances stakeholders. 
• Attention to detail
• Analytical thinking
• Data analysis
• Problem solving

Competencies

• Client focus
• Flexibility and adaptability
• Drives results
• Collaborates
• Cultivates innovation  
• Decision quality
• Data analysis
• Problem solving
• Reporting and administration
• Plans and aligns
• Balances stakeholders