Claims Service Consultant (JG 10)

CAREER OPPORTUNITY

Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Bloemfontein.

JOB DESCRIPTION

The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.

KEY RESPONSIBILITIES

•      Manage workload and instructions from system through any communication and or documents.
•      Required to check completeness and correctness of documents.
•      Responsible for all actions to get claim assessment ready.
•      Contact client or intermediary telephonically for any identified outstanding information.
•      Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
•      Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
•      Process payments and orders as per Assessor recommendation and instruction
•      Responsible for arrange and manage car hire requests and extensions
•      Compiling of all rejection letters and distribution thereof to relevant stakeholders

QUAILIFICATIONS & EXPERIENCE

•      Matric
•      Fully computer literate (MS Office)
•      2 - 4 years’ claims experience
•      Any previous claims handling, pre-support and or post support experience is advantageous
•      Knowledge of Abuntex, BPM, Claims Center and Codeplex will be an advantage

SKILLS

•      Ability to verify and interpret policy and appraisal detail
•      Good communication skills
•      Telephonic skills
•      Ability to handle conflict and negotiate
•      Basic business ethics

COMPETENCIES

•      Problem solving.
•      Information Seeking
•      Producing creative solutions.
•      Adapting to changing circumstances.
•      Performing under pressure.
•      Deciding & initiating action.
•      Teamwork and cooperation
•      Customer Service Orientation

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified,expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number ofemerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everythingwe do is centred on our delivery of insurance good and proper.
Qualified applicants are invited to submit their cover letter, CV and salary requirements in MS Word formatonline at www.santam.co.za/careers. Please indicate the position for which you are applying. Should you beaware of a qualified individual, please pass this vacancy on to them.
Please note this appointment will be made in line with the Santam Employment Equity targets. People withdisabilities are welcome to apply.