Admin Clerk: Gen Recoveries & Liabilities (JG11)

CAREER OPPORTUNITY

Santam Claims: Legal Claims Solutions has a position available for an Outsourced Recoveries Service Consultant who will be based in Bellville, Cape Town.
 

WHAT WILL YOU DO

This position calls for an individual to successfully manage the administration of an outsourced recoveries portfolio, to provide instructions to attorneys and debt collectors and attend to the service needs of clients and brokers.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

•    Preparation of new handovers to Attorneys
•    Appointing external Service Providers and providing Service providers with access to SANTAM’s systems as well as gathering and providing outstanding claims documents to service providers
•    Effective Diary management in terms of AJS or Claims Center (Claims System).
•    Ad hoc tasks pertaining to the validation and updating of Management Info.
•    Management of Broker and client enquiries.
•    Updating of notes on operating system (AJS/Claims center).
•    Updating of claims profiles and segments.
•    Liaise with brokers, administrators, underwriting and other relevant parties to the claims process.
•    Providing excellent professional service to all relevant parties, both Internal and External.

QUALIFICATIONS AND EXPERIENCE

•    Matric/ Grade 12
•    Minimum of 2 years’ experience in the insurance industry specifically pertaining to subrogation recoveries and indemnities
•    Legal Secretary or Para-Legal qualification (advantage)
•    Knowledge of Civil Litigation Process required (advantage)

SKILLS

•    Extremely strong client service orientation 
•    Information acquisition and investigation skills 
•    Time Management Skills
•    Planning and executing skills
•    Communication skills (Proficient in verbal and writing)
•    Computer Literacy
•    Telephonic skills
•    Proficient in MS Office especially Excel & Word
•    Teamwork and collaboration

COMPETENCIES

•    Delivering Results and Meeting Customer Expectations
•    Relating and Networking
•    Data Analysis
•    Applying Expertise and Technology
•    Achieving Personal Work Goals and Objectives
•    Ability to work under pressure and in high volume environment
•    Data capturing and extraction

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets.

Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format online at www.santam.co.za / careers. Should you be aware of a qualified individual, please pass this vacancy on to them.