Administrative Assistant

The role

This exciting opportunity is available within Strategic Partnerships (a department of Santam Partnership Solutions) at our Alice Lane (Sandton) or Bellville (Cape Town) office.

What will you do?

The incumbent will play a key role in supporting the Head of Strategic Partnership and his team.  The incumbent will be required to handle highly confidential documents and information requiring utmost discretion.

What will make you successful in this role?

Administrative support

• Expense management for the team. This includes monitoring budget spend including the preparation of the budget and handling budget related queries, preparing and lodging expense accounts and claims for payment and administrative purposes.
• Gathering information and conducting background research, follow-up, preparing of summaries, basic analysis as and when required
• Office asset management and maintenance of asset register for the team (e.g. laptops). This includes stationary management (inventory maintenance and requisition), maintaining of office systems, data management and filing, organograms and mailing and teams lists.
• Diary management. This includes timeous and accurate scheduling of meetings ensuring that venues and appropriate facilities have been arranged as needed as well as following up on diary requests to ensure appropriate and constructive allocation of time.
• Function organizing and management, such as strategic sessions and various team events, including venue hire and all logistical aspects and catering associated with such events.
• Managing and actioning incoming email, often corresponding on behalf of the manager, if needed.
• Screens phone calls, enquiries and requests
• Assist with Ad hoc requests as needed by the team

Travel Co-ordination:

• Co-ordinate travel arrangements for Head of Strategic Partnerships team as needed
• Ensure adherence to Santam group travel and procurement policies

Assist with team communication initiatives

• Minuting meeting action items, track progress and follow up on delivery
• Responsible for maintaining the team intranet (Sharepoint and MS Teams) site with updated documents, policies, communication, team detail
• Distribution of all team communication
• Arrangement of team engagement sessions and functions
• Maintain team contact list

General Administration

• Maintain access to specific systems on instruction from authorised individuals (e.g. to budget system)
• Administrative support for new employee appointments which includes arranging access to systems, computer equipment, parking and arrange introductory meetings

Qualification and Experience

• A relevant administrative related qualification will be required.
• 5 years’ experience as an Administrative/Personal Assistant in a corporate team and/ or responsible for supporting senior management
• 3 years experience in engagement with key business and external partners across all levels (including senior levels) on behalf of the line manager and area is recommended.

Skills

• Computer literacy and efficiency (Advanced Excel, Word, PowerPoint and Sharepoint)
• Ability to self-teach and master Confluence and MS Teams
• Strong co-ordination, organisational and planning skills
• Excellent interpersonal, communication and networking skills
• Pro-active and deadline driven
• Ability to operate under pressure
• Strong quality and client service orientation
• Sound analysis skills
• Confidentiality
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion, prioritisation and problem solving abilities
• Ability to work and make decisions independently where necessary

Competencies

• Collaborates
• Client focus
• Drives results
• Flexibility and adaptability
• Cultivates Innovation
• Planning and organising
• Situational adaptability
• Interpersonal savvy
• Stakeholder management
• Manage complexity

About the company

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions - including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!