Business Process Analyst (CPT)

The role

The Group Sourcing team in Santam Shared Services has an opportunity for a Process Analyst, based in Bellville, Cape Town

What will you do?

The Process Analyst will support the design, documentation, maintenance and continuous improvement of processes across the Group Procurement environment. The role will assist in analysing operational workflows, identifying improvement opportunities, and collaborating with stakeholders to implement process enhancements that ensure efficient resource utilisation, improved service delivery and alignment with organisational objectives. The role works closely with, amongst others, the Business Analyst role.

What will make you successful in this role?

• Evaluate and optimise Group Procurement processes to support the rollout and operation of a centralised procurement function and related technologies.
• Analyse existing workflows to identify gaps, bottlenecks, risks and improvement opportunities.
• Map, model and document processes to ensure alignment and consistent understanding across teams.
• Design improved end‑to‑end procurement processes that enhance efficiency, accuracy and service delivery while aligning with organisational strategy.  
• Ensure process changes are well‑documented, communicated and embedded within the Procurement operating model.
• Develop and maintain SOPs, workflow diagrams and process standards.
• Establish performance metrics (e.g., unit cost, time standards) to measure redesigned process effectiveness (where required).
• Collaborate with business, technology, compliance and operations teams to validate process requirements and inform system design.
• Support implementation of digital procurement tools (e.g., Tender Hub) from a process perspective.
• Translate process requirements into clear specifications to guide development and testing teams.
• Support with UAT, system‑related documentation and process integration into digital platforms.
• Facilitate workshops and stakeholder engagements to gather insights and help build alignment on redesigned processes.
• Provide process insights to procurement managers, PMO and change‑management teams.
• Ensure adherence to governance frameworks, audit requirements and policy standards.
• Support risk identification and mitigation planning.
• Prepare documentation and evidence for internal and external audits related to process controls. 

Qualification and experience

• Relevant degree in Commerce, Business Analysis, Information Systems, Process Engineering or a related field.
• 3–5 years’ experience in process analysis, business analysis, continuous improvement or operations optimisation.
• Exposure to procurement, sourcing or supply chain processes in financial or regulatory environments is advantageous.
• Experience with process modelling methodologies and tools (e.g., Visio, Aris, Jot Form).
• Experience working in agile and flexible delivery environments advantageous.
• Exposure to project management techniques and methodologies will be beneficial.
• Exposure to Lean, Six Sigma or similar process improvement practices will be advantageous.

Skills

• Strong analytical and problem‑solving skills.
• Strong customer service orientation and collaborative working style.
• Effective communication skills (written and verbal).
• Strong relationship‑building skills with internal and external stakeholders.
• Ability to manage workload, timelines and deliverables in a dynamic environment.
• Ability to facilitate workshops, guide discussions and support decision‑making.
• Ability to work independently and collaboratively within cross‑functional teams.
• High attention to detail and accuracy in documentation

Competencies

• Collaborates
• Drives Results
• Cultivates Innovation
• Flexible and Adaptable
• Client Focus
• Process Analysis
• Research and Trend analysis
• Reporting and Administration