Motor Claims Relationship Manager (JG8)

CAREER OPPORTUNITY

This career opportunity is available at Santam for the Motor Assessing Department, who will be based in Cape Town

CRM PRINCIPAL ACCOUNTABILITIES

CRM PRINCIPAL ACCOUNTABILITIES
•    Management and control of Motor Body Repairers’ KPI’s
•    Support Assessing team
•    Manage and handle complaints
•    Excellent complaints handling and report writing
•    Sound knowledge of Smart Repair Technology
•    Repair versus replace methodology
•    Application of below business standards:

Normalise Cost Ratio (NCR)

Average Repair Cost (ARC)

ARC plus Ancillary Cost (ACPC)

•    Utilisation of alternative and green parts
•    Additional cost after FRC
•    Management of MBR/Santam systems as below:

Abuntex

Qapter Connect

RPM

Parts Procurement Systems

PartSmart

•    Initiate, lead and manage Supplier Performance Measurement meetings as per schedule

QUALIFICATIONS AND EXPERIENCE

•    At least 5 years Motor Assessing Experience
•    Abuntex Certified 
•    Claims Centre 
•    Santam System knowledge
•    Technical Qualification

KNOWLEDGE AND SKILLS

•    Works independently
•    Strong negotiation skills
•    Good understanding and application of service level agreements
•    Time management
•    Strategic Influence and thinking
•    Strong relationship, negotiation and networking skills
•    Ability to influence
•    Must be flexible
•    Must be able to adapt to change 
•    Ability to function in a High-Pressured Environment 

PERSONAL ATTRIBUTES

•    Results driven
•    Excellent communication skills, written and verbal
•    Excellent decision-making ability
•    Leading and supervising
•    Good organizational skills
•    Flexible and adaptable
•    Client service focus
•    Cultivates innovation
•    Analytical thinking
•    Influential
•    Sound business acumen
•    Coaching and development

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format online at www.santam.co.za / careers. Should you be aware of a qualified individual, please pass this vacancy on to them.