Motor Scheduler (JG9)

CAREER OPPORTUNITY

A position has become available at Santam: Motor Claims Department for the Motor Claim Scheduler and will be based in Cape Town.

ROLES AND RESPONSIBILITIES

•    Needs to know the ability and competence of the assessor 
•    Allocate and appoint claims to the assessor/Hybrid in areas 
•    Stats of the assessor 
•    Constant communication between assessors and schedulers 
•    Keep Assessors Managers in the loop with discussions and/or request for External Assessors 
•    Use tracking tool to ensure productivity and cost are aligned 
•    Cost management regarding the appointment of external Assessors vs the cost of utilizing internal assessors of other areas
•    The appointment of claims to external assessors within company budget 
•    To make sure that cost is saved regarding the decision on the appointment of external assessor’s versus the cost of utilizing internal assessors from other areas. 
•    Minimizing travelling cost of assessors between claims when assigning claims. 
•    Daily contact with Internal and External assessors (availability & outstanding claims progress) 
•    Daily contact with Assessor Managers (issues & concerns)

Process 
•    Review claim information (e.g. CCC description, appraisal instruction, assessment place) before assigning the assessor. 
•    The appointment of Internal or External assessors to claims that fall within their area of expertise as well as within their geographical area of responsibility. 
•    Managing the workload (claims allocated per day) of the assessor. 
•    Managing the targets (average claims per day) of the assessor. 
•    To make sure that the turnaround time of the claims are achieved within the prescribed company targets.

Reporting 
•    Daily register (Claims allocated per assessor per day) 
•    Monthly Assessors Productivity Report (Claims Received/Claims Finalised, Claims Average

Adhoc
•    Manage Catastrophe claims allocations under correct CAT code.

SYSTEMS THE SCHEDULERS WORK WITH

▪ Claims Centre
▪ MS Office (Outlook & Excel) 
▪ Avaya 
▪ Online Services 
▪ BPM

QUALIFICATIONS AND EXPERIENCE

•    Grade 12/Matric
•    At least 5 years’ experience in Motor Claims 
•    Santam policies and procedures 
•    Claims Centre User 
•    Santam System knowledge

SKILLS

•    Communication skills to effectively communicate with internal and external stakeholders, MBR’s and Assessors
•    Effective crises management during workload changes
•    Working with people
•    Planning and organising
•    Coping with pressure and setbacks
•    High level of negotiation skills
•    Performance management

BEHAVIOURAL COMPETENCIES

•    Analytical thinking
•    Conceptual thinking 
•    Information seeking
•    Directiveness
•    Initiative
•    Self confidence
•    Flexibility
•    Impact and influence
•    Leverage relationships
•    Customer service orientation 
•    Integrity
•    Self-control

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.  Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at www.santam.co.za / careers and apply online.   Should you be aware of a qualified individual, please pass this vacancy on to them. 

Please note this appointment will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.