Claims Product Training Consultant

CAREER OPPORTUNITY

This career opportunity is available at Claims: Quality and Knowledge Management Department for the Claims Product Training Consultant who will be based in Johannesburg

WHAT WILL YOU DO?

Design and deliver targeted training that strengthens product and technical claims capability.
Equipping claims handlers and claims support teams to manage claims confidently and consistently, contributing to improved service quality and customer satisfaction.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

•    Develop and deliver product and claims focused training programmes tailored to various learner groups
•    Translate complex insurance and claims concepts into practical, easy to understand learning materials
•    Facilitate training sessions, both in person and virtual, to enhance technical proficiency and service delivery
•    Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with business needs
•    Evaluate the effectiveness of training interventions and recommend improvements
•    Support regulatory compliance by ensuring training reflects the latest industry standards and governance re-quirements
•    Provide ongoing coaching and guidance to claims teams and claims support employees
•    Stay updated on product changes, market trends, and claims process enhancements to ensure training content remains current

QUALIFICATIONS AND EXPERIENCE

•    Bachelor’s degree in business administration, Education, Insurance, Risk Management, Law or a related field
•    Relevant professional certifications such as FAIS (Finan-cial Advisory and Intermediary Services) accreditation, RE5 (Regulatory Examination) or a Certificate in Short-Term Insurance (e.g. from the Insurance institute of South Africa – IISA)
•    Additional qualifications in adult education or training (e.g. ETDP SETA certification)
•    Minimum of 5 years’ experience in the Short-term Insur-ance Industry, with at least 3 years in claims -related role e.g. claims assessor, handler, or supervisor)

KNOWLEDGE AND SKILLS 

•    Detail orientation
•    Understanding the claims value chain
•    Client engagement and facilitation skills
•    Advanced computer skills and proficiency in training tools and platforms (e.g. LMS like MWS, Microsoft team, or Articulate Storyline)

PERSONAL ATTRIBUTES 

•    Deciding and initiating action
•    Client Service Orientation
•    Teamwork and support
•    Building relationships
•    Communication
•    Flexibility and adaptability
•    Cultivates innovation
•    Performing under pressure
•    Analytical thinking to assess training needs and measure ROI
•    Presenting and communicating information to business stakeholders

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!