Claims Service Consultant STP

CAREER OPPORTUNITY

Santam Motor Claims has a position available for a Motor Claims Service Consultant STP (Straight Through Processing) that will be based in Auckland Park Johannesburg.

JOB DESCRIPTION

The purpose of this position is to process allocated Motor Claims within Mandate including the payment. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.

KEY RESPONSIBILITIES

• Manage workload and instructions from system through any communication and or documents.
• Evaluate and settle insurance claims on behalf of Santam.
• Determining the extent of the insurance company's liability
• Negotiating settlements and communicating with all parties involved in the claims process.
• Required to check completeness and correctness of documents.
• Ensure payment is made accurately as per set guidelines.
• Contact client or intermediary telephonically for any identified outstanding information.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders 
• Responsible for arranging and manage car hire requests and extensions.

QUALIFICATIONS AND EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• 3 years claims experience.

SKILLS

• Good understanding of insurance claims negotiation and settlement techniques
• Attention to detail.
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate.
• Negotiate settlements.

COMPETENCIES

• Analytical Problem Solver
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.