Client Service Manager Non-Motor Desktop (JG8)

What will make you successful in this role?

• Attending to complaints regarding repair work, settlement of claims.
• Entry point for complaints from the Client Care Department (Ombudsman, Internal Arbitrator)
• Providing technical assistance in all matters claims related.
• Facilitate Claims Committee meetings
• Facilitate Rejection letter process
• Audit claims to determine training requirements for assessors
• Entry point for Claims Technical Advice
• Technical support to assessors

Qualifications and Experience

• Matric
• At least 5 years’ experience in the non-motor claims environment (assessment)
• Up to date with current claims processes
• Customer service -interaction with service providers and customers to determine their needs.
• Computer literacy (MS office)
• Symbility literacy
• Numeracy and/or Cost Quantification Abilities
• Strength is Determining Merits and Quantum
• Report Writing Skills
• Intermediate Certificate in Insurance Studies or Equivalent Qualification will be advantageous 
   

Knowledge and skills

• Negotiating skills
• Positive attitude
• Good communication skills
• Time management abilities
• Problem solving skills
• Team player
• Self-confidence
• Ability to accept and learn from criticism
• Flexibility
• Working well under pressure