Digital Administrator

WHO ARE WE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into several emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Propery.

RESPONSIBILITIES

Executive Support:

• Travel and Expense arrangements.
• Assisting with travel and accommodation
• Follow up on claim/payment queries when needed.
• Forging strong relationships with internal staff and managers. 
  General diary management
• Prepare briefing materials for meetings and appointments
• Draft, proofread, and edit correspondence, reports, and presentations
• Handle confidential information with utmost discretion
• Prepare project documentation and presentations for stakeholders

Internal Marketing Initiatives and Campaigns

• Arranging office functions / team buildings and meetings.
• Assisting with co-ordination of Townhalls and or Staff or Broker events
• Assist with internal marketing initiatives where required
• Help manage relationships with marketing agencies and vendors
• Help create training materials for the department
• Support the creation and distribution of marketing materials

Financial Management

• Monthly budget reconciliation
• Loading of invoices and making payments through the JDE system
• Monitor project budgets and resource allocation
• Assist in preparing and monitoring departmental budgets
• Process and track expenses, including credit card reconciliations
• Manage invoice processing and payment approvals

Office Management

• General adhoc tasks
• Ordering of stationery and any additional items required by the contact center
• Office Health and Safety  
• Support on IT matters

Team Support and Communication

• Create and maintain project timelines, task lists, and status reports
• Coordinate cross-functional teams and facilitate communication
• Liaise with the Finance department on budget-related matters
• Assist in onboarding new team members

QUALIFICATION AND EXPERIENCE

• A Bachelor of Commerce (BCom) in Marketing Management or a Bachelor of Business Administration (BBA) in Marketing or a Diploma
• Computer skills – MS Office
• Good verbal and written communication skills
• 3 years of experience in administration
• 1 – 2 years of marketing experience (Basic understanding of marketing concepts
• Ability to handle confidential information with discretion
• Proactive problem-solving skills and attention to detail
• Flexibility to adapt to changing priorities and work under pressure
• Experience in event planning and coordination
• Basic financial acumen and budgeting skills

COMPETENCIES

• Business Acumen
• Excellent Communication skills
• Service Orientation and Client-centricity
• Planning and Organizing

Turnaround time

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!