CAREER OPPORTUNITY.

Santam Specialist Solutions has a career opportunity for a Manager: Claims (SCE) in the Construction and Engineering (SCE) business area which will be based in Wanderers Office Park, Illovo.

Primary purpose of the role:

The Manager: Claims (SCE) role is to oversee and support the claims team through technical guidance and leadership; manage complex and high-value claims; and maintain efficiency and effectiveness by driving performance and process improvements.

KEY RESPONSIBILITIES

• Manage, mentor, instruct and direct employees regarding proper claims handling and processing
• Manage all complex and high quantum claims
• Train new employees
• Monitor team member’s performance
• Ensure that all staff are up to date with product knowledge, systems use, and related legislation application, through formalized training and development, within prescribed timelines and standards
• Ensure claim assessment within the parameters of the wordings
• Correspondence with brokers, service providers etc.
• Provide input on the review of claim processes
• Authorise assignments for the claims team up to delegated authority
• Prepare matters for presentation at Claims Committee
• Authorise payments
• Management of department in absence of the Head: Claims (SCE)

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• Bachelor’s degree in insurance, Engineering, Law, Risk Management, Construction Management, Quantity Surveying, or a related field 
• Minimum of 5 years claims experience within Construction & Engineering sector
• RE5 and FAIS compliance preferable
• Minimum of 3 years managing a claims team
• People management and development experience
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook

TECHNICAL COMPETENCY

• Construction & Engineering claims expertise.
• Policy interpretation and coverage analysis.
• Reinsurance knowledge.
• Attention to detail/accuracy

ADDITIONAL COMPETENCIES AND SKILLS

• Immaculate interpersonal skills
• People leadership and coaching.
• Strategic thinking.