Motor Assessing Manager

CAREER OPPORTUNITY

We are seeking a highly motivated and experienced Assessor Manager for Motor Coastal Region in Santam Claims Department to oversee the day-to-day operations of our Automotive Assessment Department.

WHAT WILL YOU DO?

The successful candidate will be responsible for managing a team of Auto Assessors, ensuring that they are deliveringhigh-quality assessments in a timely and efficient manner, as well as managing the performance and development ofstaff. Additionally, the Manager will be responsible for managing and developing relationships with insurance brokers.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Manage and oversee the daily operations of the assessment team, with a focus on automotive assessments, ensuring that targets are met and assessments are delivered in a timely and efficient manner.
• Manage and develop the performance of the assessment team, providing regular feedback, coaching, and training to ensure that staff are delivering high-quality assessments and meeting performance targets.
• Ensure that assessments are completed to a high standard and in accordance with company policies and procedures.
• Work closely with other departments to ensure that assessments are delivered to clients on time and to their satisfaction.
• Manage and develop relationships with clients and insurance brokers, providing regular updates and managing any issues that arise.
• Develop and implement processes and procedures to ensure the smooth running of the assessment process.
• Conduct regular audits of assessments to ensure quality and compliance.
• Manage the budget for the assessment department, ensuring that resources are allocated effectively.
• Stay up to date with industry developments and changes in regulations, and ensure that the company is compliant with all relevant requirements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in business, finance, automotive engineering, or a related field.
• At least 5 years of experience in operations management, preferably in the insurance industry, with a particular focus on automotive assessments.
• Experience managing a team of assessors or similar professionals, with a particular focus on automotive assessments.
• Experience in staff management, including performance management and staff development.
• Experience in budget management and resource allocation

KNOWLEDGE AND SKILLS 

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients,insurance brokers, and colleagues.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Knowledge of insurance industry regulations and requirements.
• Familiarity with automotive engineering principles and terminology.
• Ability to work well under pressure and manage multiple tasks simultaneously.

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance.This is Freedom!