Motor Claims Training Consultant (JG8)

CAREER OPPORTUNITY

Santam Motor Claims support is looking for an energetic, passionate individual to fill the position of Training Consultant based in Hill On Empire 

WHAT WILL YOU DO

The purpose of this role is to coordinate and conduct product, system, process, soft Skill and related training sessions that will lead to the improvement of knowledge and skills of staff and their ability to improve their current job activities.
To coordinate and conduct assessment and measurement practices aimed at improving worker and workplace performance. 

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Develop and Implement Training Programs: Create comprehensive training programs for new hires and existing employees in the claims department.
• Conduct Training Sessions: Lead engaging and effective training sessions, both in group settings and one-on-one.
• Evaluate Training Effectiveness: Assess the impact of training programs and make necessary adjustments to improve outcomes.
• Stay Updated: Keep up with the latest industry trends, tools, and techniques, and incorporate them into training programs.
• Provide Feedback: Offer guidance and feedback to staff to enhance their performance and professional development.
• Compliance: Ensure all training activities comply with legal requirements and company policies.
• Record Keeping: Maintain records of training sessions and track employees’ progress.
• Collaborate with Management: Work closely with management to identify training needs based on projected production processes and changes.

QUALIFICATIONS AND EXPERIENCE

• Matric 
• Appropriate Industry specific Qualification or Accreditation (e.g. IISA qualification). 
• Education Training and Development Practitioner (ETDP) Qualification and or Accreditation (Train the Trainer, Assessor, Moderator, and Evaluator) OR BEd
• Minimum of 2-4 years claims experience 
• Minimum of 1-2 years’ experience in Learning and Development’s (development, planning, facilitation and evaluation). - 
• Understanding of Santam`s systems that includes the Mainframe systems.

SKILLS

• An understanding of the Training Value Chain Cycle ( Analysis, Design, Development , Implementation and Evaluation) 
• Organisational Skills 
• Client and engagement and Facilitation skills 
• Analytical Skills 
• Problem Solving Skills
• Advanced Computer Literacy Advanced Word. Excel, PowerPoint
• Excellent Communication Skills
• Fluent in English and Afrikaans

COMPETENCIES

• Communication Skills: Presenting and communicating information: Ability to convey complex information clearly and concisely.
• Working with people 
• Achieving personal work goals and objectives
• Relating and networking 
• Applying expertise and technology 
• Planning and organising 
• Delivering results and meeting client expectation 
• Verbal Communication 
• Decision making
• Interpersonal Skills: Strong ability to engage and motivate trainees.
• Analytical Skills: Evaluate training needs and effectiveness.
• Adaptability: Adjust training methods to suit different learning styles.
• Technical Proficiency: Familiarity with claims processing systems and software.
•  Problem-Solving Skills: Address and resolve training-related issues effectively.

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MSWord format to santam.co.za .Should you be aware of a qualified individual, please pass this vacancy on to them.