Motor Wreck Administrator

CAREER OPPORTUNITY

Santam’s Motor Claims department has a position available for a Motor Wreck Administrator based in Hill On Empire, Gauteng.

WHAT WILL YOU DO?

The Motor Wreck Administrator is responsible for the settlement of uneconomical to be repaired motor claims in terms of the applicable policy wording on a national basis, after a quantum assessment completed by internal or external assessors or system intelligence confirmed the vehicle to be uneconomically repairable.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

•    Settlement of all motor wreck claims processed internally or externally. 
•    Ensure that correct Settlement is paid in terms of applicable policy wording, terms and conditions and SOP’s. 
•    Validate and confirm quantum is correct of all motor wreck damage claims. 
•    Arrange for collection of required documentation and keys for claims settlement. 
•    Ensure and verify salvage case for upliftments is created and vehicle stocked in before claim settlement. 
•    Communication to all stakeholders during the claims process every 48 hours. 
•    Settle the claim and load payment instruction. 
•    Make recommendations for improvements. 
•    Handling escalations, disputes or complaints in regard to settlement process made with the client and or intermediary. 
•    Finalise claim once all payments are completed on the claims system.

QUALIFICATIONS AND EXPERIENCE

•    Matric Certificate 
•    Wreck claims or claims experience (minimum 2 years work experience with references)
•    Knowledge of Technical Mechanic or Automotive Motor Body Repairs (Advantageous)
•    Estimation of vehicle damage and assessing of said damages (Advantageous)
•    Audatex / Abuntex formal training (Advantageous). 

SKILLS

•    Good Negotiating Skills 
•    Problem Solving Skills 
•    Product Knowledge 
•    Analytical Skills 

•    Communication Skills 
•    Fair Automotive Technical Knowledge 
•    Conflict Resolution 
•    Business Acumen 
•    Good Communication (verbal & written) 
•    Computer Literacy 
•    Acquiring understanding of the metrics associated with a problem or situation, their significance or relation and being able to manipulate these as necessary to identify situations.

COMPETENCIES

•    Client Service Orientation 
•    Analytical Thinking 
•    Informational Seeking 
•    Directiveness 
•    Flexibility 
•    Initiative

WHO ARE WE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!