Non-Motor Salvage Case Management Agent

CAREER OPPORTUNITY

This career opportunity is available at Santam’s Non-Motor Claims Department for Non-Motor Salvage Case Management Agent who will be based in Johannesburg, Parktown.

WHAT WILL YOU DO?

The Non-Motor Salvage Case Management Agent is responsible for managing the end-to-end non-motor salvage process within the claim’s environment. This includes coordinating salvage upliftment, ensuring compliance with contractual and regulatory requirements, maintaining accurate salvage records, and supporting the optimisation of salvage recoveries.
The role requires strong operational execution, attention to detail, and effective engagement with internal and external stakeholders, including brokers, assessors, and salvage vendors.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Operational Execution
•    Coordinate salvage upliftment, categorisation, and disposal in line with service-level agreements.
•    Ensure salvage items are accurately captured and inventoried in the system.
•    Monitor salvage dealer compliance with contractual obligations and escalate non-compliance issues.
•    Liaise with brokers, assessors, and internal claims teams to ensure salvage processes align with claims handling objectives.
•    Assist in resolving disputes related to salvage collection, valuation, or disposal.
Compliance & Governance
•    Adhere to POPIA, Treating Customers Fairly (TCF) principles, and all relevant insurance regulations.
•    Follow established Standard Operating Procedures (SOPs) and contribute to continuous improvement initiatives.
•    Implement controls to prevent fraud, duplicate claims, and salvage buy-back abuse.
Data & Reporting
•    Maintain accurate salvage records and ensure data integrity.
•    Provide timely and accurate reporting on salvage activities and recovery performance.
•    Identify trends and opportunities to improve salvage efficiency and recovery rates.

QUALIFICATIONS AND EXPERIENCE

•    Matric / Grade 12
•    2–5 years’ experience in short-term insurance or salvage operations
•    Non-motor salvage experience will be advantageous
•    Proficiency in Microsoft Excel

KNOWLEDGE AND SKILLS

•    Strong negotiation and vendor management skills
•    Analytical and detail-oriented approach
•    Problem-solving ability under pressure
•    Effective communication (written and verbal)
•    Customer-focused and solution-driven mindset
•    Computer literacy (MS Excel essential)

PERSONAL ATTRIBUTES

•    Deciding and initiating action
•    Client Service Orientation
•    Teamwork and support
•    Building relationships
•    Communication
•    Flexibility and adaptability
•    Cultivates innovation
•    Performing under pressure
•    Analytical thinking
•    Presenting and communicating information

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!