Policy Wording and Technical Underwriting Specialist

CAREER OPPORTUNITY

SBS Underwriting in its Personal Lines Underwriting team has a position available for a Policy Wording and Technical Underwriting Specialist who will be based in Auckland Park, Johannesburg or Bellville, Cape Town.

JOB DESCRIPTION

The purpose of the role is to support Personal Lines and Outsourced Business:

• The incumbent will be responsible and accountable for compiling, updating, reviewing and maintaining of policy wordings, endorsements, addendums, terms, conditions, PPR/ Disclosure notices etc.
• Responsible to give sound claims and personal lines underwriting advice both from a legal and underwriting perspective.
• Responsible for adherence to all regulatory requirements within the Personal Lines Underwriting
• Integrate and update existing Underwriting manuals/policies, operational manuals and underwriting guidelines, etc
• Create new underwriting guidelines and procedures if required.
• Assist in formulating and sign-off of underwriting circulars and media articles.
• Analysis, interpretation, review, recommend and communicate policy wording / endorsement changes to Binderholders / relevant stakeholders
• Assist with product changes and associated projects
• Alignment of product changes to that of policy wordings, endorsements etc.
• Drive implementation and monitor results thereof

QUALIFICATIONS AND EXPERIENCE

• Min of 8 years’ experience in Short Term insurance - Personal Lines
• Report writing experience
• Strong Technical product underwriting knowledge and proficiency – Personal Lines
• Understanding of Risk management
• Degree in Insurance & Risk Management or similar disciplines would be an advantage.
• Computer literate (extensive experience of Excel, Word, Acrobat Pro and PowerPoint)
• Knowledge of the short term insurance legal framework 

KNOWLEDGE & SKILLS

• High analytical thinking
• Ability to grasp concepts quickly
• Exceptional problem solving skills
• Strong ability to manipulate and interpret policy wording
• Strong communication and presentation skills
• Proactive and self-motivated
• Ability to perform under pressure
• Time management and focussed delivery of deadlines
• Good planning, analytical and decision-making skills
• A good team player – integrates and shares knowledge and skills
• Displays keen insight and intuition. 

COMPETENCIES

• Problem solving
• Producing creative solutions
• Developing and implementing strategy
• Adapting to changing circumstances
• Performing under pressure
• Enterprising and commercial thinking
• Deciding and initiating action
• Leadership
• Building networks and good relations
• Collaborative
• Flexibility and adaptability
• Action orientated
• Applying expertise and technology

ABOUT SANTAM

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!